Reliable provider with great customer service
Updated March 08, 2024

Reliable provider with great customer service

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Linode

We are a web design and development company. We use Linode to deploy and host customer websites in the cloud. We use their VPS and storage solutions to provide our clients with a solid and reliable foundation. Linode is not the fastest or slowest solution out there but they are reliable and predictable, which is what you want from an upstream provider. Been a loyal customer since 2009.

Pros

  • Reliable
  • Quick, friendly customer service
  • Good value for money

Cons

  • S3-compatible storage across all data centers
  • NFS block storage over multiple nodes
  • More automated backup options
  • Ability to assign our own IPs to load balancers
  • Global networking option
  • Positive ROI on revenue
  • Positive ROI on satisfaction/very reliable
  • Excellent uptime, which means clients aren’t calling
Linode ultimately has better value for money. Not as many features/services as AWS but they do cloud computing very well. Managed databases are something we’d like to see and it’s on Linode’s roadmap. AWS nickels and dimes you for everything. We’ve also considered UpCloud, which has better compute but poorer network, and Digital Ocean which is trying to be an AWS competitor but slow compute compared to Linode. Ultimately we keep using Linode because of the price, performance, and customer service.
Linode offered fast and helpful support when we’ve needed it (which is usually pretty rare because Linode is reliable). Even when they couldn’t directly solve the problem, they pointed me in the right places to diagnose, which is what you what with an unmanaged solution. They also try to keep their help guides up to date. Good documentation is essential to a good user experience.

Do you think Akamai Cloud Computing delivers good value for the price?

Yes

Are you happy with Akamai Cloud Computing's feature set?

Yes

Did Akamai Cloud Computing live up to sales and marketing promises?

Yes

Did implementation of Akamai Cloud Computing go as expected?

Yes

Would you buy Akamai Cloud Computing again?

Yes

It excels at small/medium business needs, maybe less so for enterprise use. Though from what I’ve used, the managed Kubernetes offering is pretty strong. Linode doesn’t offer everything like AWS or even similar competitors like Digital Ocean, but what they do offer is strong. We especially like that in most cases the pricing is very predictable. Very generous bandwidth.

Comments

  • Tim Lambert | TrustRadius Reviewer
    Tim Lambert
    (Vendor Representative) commented a year ago
    Our billing model is designed to be simple transparent compared against other competitors, so we're glad you agree! We work hard to provide high quality service, reliability, and are actively growing our fleet all across the world. Although our Object Storage coverage is limited in our original "legacy" data centers, OBJ is now standard issue for each Core Site that gets added, so hopefully there is or soon will be a site available for your use-case. Similarly, Global LoadBalancing is on our roadmap and you may be able to request early Beta-access through our Green Light program: - https://www.linode.com/green-light/ We appreciate your feedback and your time taken to leave this review, and we intend to continue to provide praise-worthy Support for you and all of our customers! If you have any other questions or feedback, be sure to let our 24/7 Support Team know by opening a ticket or calling us directly.

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