Easy to use platform
May 01, 2025

Easy to use platform

Nelli Tokleh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Analytics
  • Dashboard
  • Content
  • Publishing

Overall Satisfaction with Emplifi Social Marketing Cloud

We use Emplifi Social Marketing Cloud for scheduling social media posts on behalf of clients, and we use the community management tool to reply to customer service-related questions or other general fan engagement. Further, we use the analytics section to create monthly and quarterly data reports. We are also looking into the social listening tool.

Pros

  • Easy to use platform
  • Scheduling tool is easy to manage
  • Community management page is organized

Cons

  • Quicker replies & follow ups on customer service tickets
  • The platform notifies me with alerts but I prefer to see these via email since I don't log in daily to Emplifi Social Marketing Cloud
  • We've had a number of account managers in the last two years, which was a little difficult with transitions on their end.
  • Scheduling calendar
  • Community management
  • Reporting
  • Prices seem fair and comparable to competitor platform
  • The functionality of the platform helps us meet our goals and objectives
Overall the platform is easy to use and learn from the get-go. The support team is also available to help with any issues.
I have been using Emplifi Social Marketing Cloud for over 3-4 years now and feel comfortable with it. My client is also comfortable and appreciates the ease of the platform.

Do you think Emplifi Social Marketing Cloud delivers good value for the price?

Yes

Are you happy with Emplifi Social Marketing Cloud's feature set?

Yes

Did Emplifi Social Marketing Cloud live up to sales and marketing promises?

Yes

Did implementation of Emplifi Social Marketing Cloud go as expected?

Yes

Would you buy Emplifi Social Marketing Cloud again?

Yes

This is an ideal platform to use for reporting out on the data from your social media content, scheduling posts with ease, including QA steps, and looking through fan engagements/comments/questions for community management purposes.

Emplifi Social Marketing Cloud Support

Some tickets and follow-ups to tickets seem to come at a slow response

Comments

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