Community Management with Emplifi Social Marketing Cloud

The Emplifi Social Marketing Cloud Ecosystem is what we use in order to tackle community management in our organization. It solves the issue of having to switch through multiple platforms/social channels to answer all customer inquiries/comments. As a marketing agency, we are using it as part of our community management strategy to make it quick and easy for our team to not only engage with our audience, but also quickly collaborate on any escalations if necessary.