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HaloITSM

HaloITSM

Overview

What is HaloITSM?

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface.…

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Learn from top reviewers

HaloITSM, so flexible that quickly adjusts to your business

Rating: 9 out of 10
March 28, 2022
Vetted Review
A tailor-made platform that offers everything that our company and clients expect and need in order to give continuity to operations capable to transform our current ways of w...
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Philippe Dudley
Manager - Engineering
Head of IT Service Delivery
TECNASA
HaloITSM1 year of experience

Great tool, packed with functionality. Great support staff.

Rating: 10 out of 10
March 22, 2022
Vetted ReviewVerified User
HaloISTM was chosen to replace our Zendesk offering. We needed a full ITSM system that was easy to configure but still offered a great opportunity to adapt to our needs. Servi...
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Ashley Brown
Manager - Information Technology
IT Services Delivery Manager
Uniserve Group
HaloITSM1 year of experience

Halo - Efficiently support and manage your business

Rating: 10 out of 10
March 5, 2022
IncentivizedVetted ReviewVerified User
In our organisation, we use Halo as a ticketsystem, Knowledge Base, CMDB, Asset Management and Resource booking software. The ticketing and knowledgebase are the core function...
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Isabelle Hufschmid
Technician - Information Technology
ICT Supporter
Berufsschule Lenzburg
HaloITSM1 year of experience

Excellent product; excellent value for money

Rating: 10 out of 10
March 3, 2022
Vetted ReviewVerified User
We initially purchased HaloITSM to replace our previous SDMT. It was designed for use primarily to log and manage Service Desk tickets with a degree of asset management and ot...
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Richard Aylin
Manager - Information Technology
Analyst
Embark Group
HaloITSM3 years of experience

HaloITSM - An excellent product that's greatly helped our IT help desk functionality

Rating: 9 out of 10
January 25, 2022
Vetted ReviewVerified User
We decided to use HaloITSM as our IT service desk software as we were impressed with the feature set, pricing, and the customisation. Initially we used it for ticketing/incide...
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Mark Sawyer
Manager - Information Technology
Infrastructure Manager
Clarke Transport
HaloITSM1 year of experience
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Pricing

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On Premise

$49

On Premise
per month per user

Cloud

$49

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://haloitsm.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month per user
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Product Demos

Scheduled Tickets | HaloITSM | SYS

YouTube

HaloITSM - Extended Tech Talk - What's new July 2022

YouTube
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.4
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.9
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8.8
Avg 8.5
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Product Details

What is HaloITSM?

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps.

The vendor describes the following five differentiators:
1. Software tailored to the user's business (Customizable)
2. Value (All-Inclusive Service Desk Solution)
3. Suitable for organisations of all sizes and from any industry
4. Customer centric
5. Seamless migration process

HaloITSM Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

HaloITSM Screenshots

Screenshot of Halo ITSMScreenshot of Asset ManagementScreenshot of Incident ManagementScreenshot of Service CatalogueScreenshot of Change Control

HaloITSM Videos

HaloITSM in a Nutshell
Workflows in HaloITSM

HaloITSM Integrations

HaloITSM Competitors

HaloITSM Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Italian, Dutch, Mandarin and more.

Frequently Asked Questions

HaloITSM starts at $49.

Freshservice, Cherwell Service Management (discontinued), and Hornbill Supportworks ITSM are common alternatives for HaloITSM.

Reviewers rate Service-level management highest, with a score of 9.

The most common users of HaloITSM are from Mid-sized Companies (51-1,000 employees).

HaloITSM Customer Size Distribution

Consumers5%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(13)

Reviews

(1-5 of 12)
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