Question 1

What is Freshservice?

Accepted Answer

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Question 2

How much does Freshservice cost?

Accepted Answer

Freshservice starts at $29.

Question 3

What are Freshservice's top competitors?

Accepted Answer

SolarWinds Service Desk (SSD), ServiceNow IT Service Management, and SysAid are common alternatives for Freshservice.

Question 4

What is Freshservice's best feature?

Accepted Answer

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.

Question 5

Who uses Freshservice?

Accepted Answer

The most common users of Freshservice are from Mid-sized Companies (51-1,000 employees).