Q: What are ServiceNow IT Service Management's top competitors?

Agiloft Service Desk (discontinued) , IFS Assyst , and CA Service Management, with CA Service Desk Manager are common alternatives for ServiceNow IT Service Management.

Question 1

What is ServiceNow IT Service Management?

Accepted Answer

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Question 2

What are ServiceNow IT Service Management's top competitors?

Accepted Answer

Agiloft Service Desk (discontinued), IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for ServiceNow IT Service Management.

Question 3

What is ServiceNow IT Service Management's best feature?

Accepted Answer

Reviewers rate Self-service tools highest, with a score of 9.9.

Question 4

Who uses ServiceNow IT Service Management?

Accepted Answer

The most common users of ServiceNow IT Service Management are from Enterprises (1,001+ employees).