Akamai Cloud Computing

Formerly Linode

Great for cheaply and simply spinning up a cloud architecture for your application. It has everything you need: an API, Terraform provider, etc, that modern software companies need and rely on. If you're unsure how hosting VPS works, their support is speedy and helpful. This is a key differentiator. Pricing is very fair and competitive but middle-of-the-road. For a startup, it will suit you very well for a long time. It's a smaller provider with less reach than, for example, DigitalOcean. More tools are built with the assumption of DigitalOcean, AWS, GCP, and Azure, so relying on other tools might require a rethink. It might be less of a fit if you need big-company things like a swarm of consultants with certifications.

I've asked many levels of questions. From noob how-to-setup-my-server questions to ask for more IP addresses and help in getting them set up. They always respond swiftly and relevantly. Compared to other providers, you have to bounce a couple of times with different levels of support actually to land on someone who _understands_ your problem. Other providers, even if they are actively having downtime, their support will respond hours later. Not Linode/Akamai. They are always there for you. They promise this, and they do deliver.

Been using them for over 12 years now. Very few issues, their support is perfection itself and they are expanding their services and improving their UI.

Akamai Cloud Computing scaled with us. Never locked us in or took exorbitant prices. Using tooling like Terraform and Ansible really helped to streamline the implementation.

With Terraform and Ansible it's easy. Lots of options in their own UI, and one-click-apps work great when needed. Can definitely set it up as you'd like. Specs can be upgraded and disk etc can be attached as needed.

Simple and clear, no BS interface. From a design perspective it's no Apple or Stripe, but it does what it needs without making me want to stick a fork in my eyes, like when being forced to use Azure, AWS or GCP.

Covers all bases. Fast servers and multiple regions. Can't say anything but good things here. Reliability is great as well.

Very little issues. Used to be more previously but in the past years don't have anything negative to say about them and haven't had any issues whatsoever.

Servers are well dimensioned and price performant. Of course one always wants more, so if they were to upgrade their hardware for the same price I'd consider moving more workloads. Networking - never had an issue. Hardware speeds - disks are fast and can grow to great size.

We did self-serve sales and that worked well.

Contacting their support was quick and easy. We never had sales calls or a dedicated manager with them.

Linode perfectly fits any startup. Not just that, it holds true for design and development business[es] to manage their client’s websites and applications with ease. Scalability is never a problem with Linode. Having said that, a load balanced cluster setup fits precisely for any Enterprise requirements. The availability of multiple linux flavors also gives us an additional choice while setting up opensource applications. Though we are using few Linodes for email servers, we would love to have an email service from Linode. That would take off our worries about managing the email server and services. We had been receiving few requirements year ago on GPU based applications, which we weren't able to take up. Now with the availability of GPU plans we don't have to worry.

There have been very few times we had required the support. Most of them were spam or malicious code injection incidents which when notified helped us to resolve the issues. But the effort and concern the support personnel had during such times are really appreciated. We were given enough turn around time to fix the issues and revert. The fantastic KB has made it really possible to learn almost anything required to manage the instances without getting to reach the support team. And at times when we needed assistance, we almost had it within short time. We have also been assisted at times for very generic questions related to managing the instances, even though we hadn’t opted for Manages Services plan.

In this eight years of being Linode's customer, there hasn't been a single day we faced problem. Even the migration or maintenance activities have been planned, organised and priorly informed. Kudos to taking care of even such small metrics. Though the instances are unmanaged, the support team helps with relevant document links, or their own articles that help us to fix or solve the issues we face.

We haven't faced any issues so fare related to implementation of Linode and are quite happy with it.

We got kick started with an initial walkthrough along with some free credits. The initial walkthrough helped us to understand Linode's ecosystem and start our hands on with Linode. We tried out some apps from Marketplace initially with the free credits, which not only helped us understand Linode better, but also those apps. We had implemented many such apps to our customers with Linode

As mentioned earlier, not just the user experience, but the extent to which we could configure nodes in linode is extremely important feature. From just selecting the operating system, zone, templates, marketplace apps, configuring vlan, IP management, RDNS settings, backup, restoration, migration etc plays a vital role in day to day server management.

Simplicity is the core of Linode, let that be the UX nor their products. I had never faced any challenge with using the Cloud panel not configuring products, right from the very first time. That way, i would say Linode's overall usability is the best compared to all the Cloud providers. It is simple, straight and developer friendly.

I completely agree with the above statement. Linode provides the best option in terms of configurations and scalability. We have chosen share CPU instances many times and then moved on with dedicated CPU instances, just with a click of button.

We haven't faced any outages in service in past 8 years. Also, any important maintenance are informed in prior.

We use Linode for its Geographical presence across multiple locations. That way, we don't really face issues with it.

Customers are quite happy to use and mange their Linode from our billing system like WHMCS and Hostbill

From the first enquiry form submission to taking the first Linode live with free credits, the entire process was butter smooth and systematic.

The after sales support from Linode has been excellent so far

Their dashboard and UI is really clean and works great. Everything you need to know about your VPS is there. It's easy to manage and upgrade your plan, domains and everything else. Their support is good and fast, although after almost 2 years I still don't know why my websites go down every now and then. Their support can't answer questions like this (somehow understandable).

Their support is fast. As mentioned before, a little bit extended support would be nice. There is a support forum, but topics often get no replies. A simple "we can't offer support for questions like these" would help a lot already, so you can move on and find help elsewhere.

It performs well, moving to a different provider would cost too much time, not necessary

After all everything worked very well and I learned a lot from it

It's just a few clicks and everything changes automatically

It's very easy to use

There are many options to pick from

It was always available when I needed it

It really depends how good you are at finetuning a web server, PHP settings, MySQL settings, etc.

It was only a few clicks and everything was running

No issues arised

Mentioned previously: Often seems techs skim or don't understand the actual problem leading to delays. These were our most recent experience, but fortunately it was on a dev cluster and didn't affect any of our customers.

Beyond an occasional support delay, they offer a quality product that we are overall quite pleased with.

Easy to implement and roll out, many options.