Akamai Cloud Computing

Formerly Linode

Our servers became unresponsive and we contacted support. They responded pretty instantly (other providers can take hours, days!) and instantly was talking to someone who new about servers and linux. We got commands to test connections on our servers and was able to provide great insights that helped us resolve the issue. It was clear that we were talking to a human, and not just someone copying and pasting responses from a standard form. 100% would recommend

It was a time, when we have issue with moving some instances from one account to another account. It was really getting a nightmare as we had been trying all ourself with manual migration by creating new server in new customer accounts. Then came their rocking support team, which gave us a clear way, and helped us to just move the entire instance from one customer account to another. It was a breeze and a great sign of relief to us, else we would have spent days togather to just get this simple task done.

It has never been needed, so no exceptional support would have been an option!

I can't remember, in the end you have to take care of everything yourself. Unless it's an issue caused by Linode

The only testament to Linode's "Heroic Support" is that I have never had occasion to call upon it. Every time I have an issue, it's resolved quickly. When I had to restore an instance from backup, that was no big deal for me as an end-user. Not support required.