Review TOPdesk management days
April 28, 2025
Review TOPdesk management days
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We are a Managed Service Provider in IT service and we use TOPdesk to contribute to our operational processes. First from off ITSM perspective via TOPdesk we manage incidents, changes and problems. Beside we also use TOPdesk to address all our (customer) assets. Next to that TOPdesk offers a various amount of modules who help you manage the tracking of your operational processes e.g. KPI and SLA management, contract en service management, Knowledge base function, Self Service Portal, operational management and a wide range of possible automations in actions. It is a very user friendly system also from a configuration point of view.
Pros
- Change Management >> ITIL best practice
- Incident Management >> ITIL best practice
- Asset Management >> Various amount of widgets and possibilities also from a automation point of view
Cons
- Make TOPdesk more user friendly in terms of Data enabling and search indexes
- Deploying API functionalities per module. Some modules do not have full attention from development perspective
- Selections and reporting feature could be more user friendly
- Increased customer satisfaction by having strict SLA guidlines for Incidents and changes
- Information management improves due to all stakeholders working and providing information in the same ticktet
- Self Service improved
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
I wasn't involved with the implementation phase
Would you buy TOPdesk again?
Yes
Comments
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