BrowserStack vs. ignio AIOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrowserStack
Score 8.6 out of 10
N/A
BrowserStack is a test platform built for developers and QAs to expand test coverage, scale and optimize testing with cross-browser, real device cloud, accessibility, visual testing, test management, and test observability. BrowserStack states it currently powers over a billion tests a year for customers who include Amazon, Paypal, Well Fargo Bank, Nvidia, MongoDB, Pfizer, GE, Discovery, React JS, Apache, JQuery and several others rely on BrowserStack to test their web and mobile apps.
$0
per month Unlimited users and 5000 free screenshots
ignio AIOps
Score 8.1 out of 10
N/A
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously learnt using this blueprint. ignio aims to improve the transparency of complex Enterprise IT landscapes.N/A
Pricing
BrowserStackignio AIOps
Editions & Modules
Percy - Free
$0
per month Unlimited users and 5000 free screenshots
App Percy - Free
$0
per month 5000 free screenshots and 100 minutes of infrastructure
Test Observability - Unlimited Free
$0
Accessibility Testing - Free
$0
Test Observability - Observability Pro
$0.01
per month per test execution
Percy - Desktop
$0.02
per month per screenshot
App Percy - Visual Core
$0.02
per month per screenshot
Percy - Desktop & Mobile
$0.02
per month per screenshot
App Percy - Visual Cloud
$0.03
per month per screenshot
Live - Desktop
$29
per month per user
Live - Desktop & Mobile
$39
per month per user
App Live - Individual
$39
per month per user
Automate - Desktop
$129
per month 1 parallel test
Live - Team
$150
per month 5 users
App Live - Team
$150
per month 5 users
Automate - Desktop & Mobile
$199
per month 1 parallel test
App Automate - Device Cloud
$199
per month 1 parallel test
App Live - Team Pro
$199
per month 5 users
Accessibility Testing - Team
$199
per month 5 users
App Automate - Device Cloud Pro
$249
per month 1 parallel test
Automate - Enterprise
Contact sales team
Percy - Enterprise
Contact Sales
App Automate - Enterprise
Contact Sales
App Live - Enterprise
Contact sales team
Live - Enterprise
Contact sales team
App Automate - Device Cloud Pro + Visual Cloud
Contact Sales
App Percy - Enterprise
Contact Sales
Test Observability - Enterprise
Contact Sales
Accessibility Testing - Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
BrowserStackignio AIOps
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BrowserStackignio AIOps
Best Alternatives
BrowserStackignio AIOps
Small Businesses
TestComplete
TestComplete
Score 7.0 out of 10

No answers on this topic

Medium-sized Companies
ReadyAPI
ReadyAPI
Score 7.0 out of 10
Sumo Logic
Sumo Logic
Score 8.7 out of 10
Enterprises
ignio AIOps
ignio AIOps
Score 8.1 out of 10
ServiceNow IT Operations Management
ServiceNow IT Operations Management
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BrowserStackignio AIOps
Likelihood to Recommend
8.8
(194 ratings)
9.5
(13 ratings)
Likelihood to Renew
9.0
(16 ratings)
9.6
(4 ratings)
Usability
6.5
(20 ratings)
9.0
(12 ratings)
Availability
9.4
(5 ratings)
9.2
(3 ratings)
Performance
6.1
(77 ratings)
8.9
(3 ratings)
Support Rating
7.1
(22 ratings)
9.3
(12 ratings)
In-Person Training
7.3
(1 ratings)
9.1
(1 ratings)
Online Training
5.6
(3 ratings)
8.2
(2 ratings)
Implementation Rating
8.3
(7 ratings)
9.6
(4 ratings)
Configurability
7.9
(5 ratings)
9.4
(3 ratings)
Contract Terms and Pricing Model
6.9
(3 ratings)
-
(0 ratings)
Ease of integration
8.8
(2 ratings)
8.9
(3 ratings)
Product Scalability
9.2
(5 ratings)
9.2
(3 ratings)
Professional Services
6.7
(3 ratings)
-
(0 ratings)
Vendor post-sale
8.8
(3 ratings)
9.4
(3 ratings)
Vendor pre-sale
8.8
(3 ratings)
7.9
(3 ratings)
User Testimonials
BrowserStackignio AIOps
Likelihood to Recommend
BrowserStack
Suppose, we have to test a website named XYZ on different types of devices how it will look, like the example, we have to check how a website will look on iOS v18 and v17 with other iPhone models like iPhone 14, iPhone 14 Pro, and iPhone 14 Pro Max now, we don't have these physical devices at the point BrowserStack comes to the picture and solve our problems with lots of devices on the dashboard which are physical but virtually available to it's users.
Read full review
Digitate
It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
Read full review
Pros
BrowserStack
  • It gets the backend logs that is pretty useful for getting backend end errors
  • The connection with the BrowserStack devices are quick and easy to setup
  • BrowserStack provides a lot of documentation to guide you when you're starting to use BrowserStack
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Digitate
  • ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
  • Centralize the dashboard to view and executed the health of systems in our environment.
  • It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
  • ignio event management helps the organization to manage the alerts well and make an informed decision.
Read full review
Cons
BrowserStack
  • I would appreciate if they increase their maximum session time limit. Their current session limit is around 2 hours and for some lengthy end to end use cases we have, that becomes a hurdle.
  • Right now, the session recordings are unavailable after 30 days. I would appreciate if that availability is extended beyond that time frame.
  • Would love to have information about their Dedicated Device Cloud service available on the Browserstack website similar to other plans.
  • Would love to have an option for purchasing a plan that is more than 5 parallels, directly from the website instead of contacting sales team for that.
Read full review
Digitate
  • There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
  • The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
  • These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.
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Likelihood to Renew
BrowserStack
It's almost the 3rd year for us and it's renewal time for us. So yes, we are already discussing how many licenses we need to increase as users are increasing internally. So it's 100% sure that we are already planning renewal this year as well BrowserStack with live and app automate.
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Digitate
It is a very good product and it helps our organization.
Read full review
Usability
BrowserStack
It integrates directly in internal networks and local development. The point and click interface of choosing your device, pick the browser/version and you have a working emulation of that exact environment. What else could you ask for? I've set our least computer savvy users up with BrowserStack for testing in minutes. It feels like it's just part of your local environemnt.
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Digitate
ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.
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Reliability and Availability
BrowserStack
I rated BrowserStack's availability a 10 because it is consistently reliable, with minimal to no downtime or unplanned outages. The platform is accessible whenever needed, ensuring uninterrupted testing. Its robust infrastructure and proactive monitoring ensure a seamless experience, allowing us to meet deadlines without delays caused by availability issues and all
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Digitate
It was up than Dynatrace
Read full review
Performance
BrowserStack
The tests are fast considering the fact that they're Appium tests. I've seen tests reliably pass or fail when they're supposed to, with next to zero issues on the BrowserStack side of things. Tests launch only seconds after I kick off them off from my CLI.
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Digitate
We had performance issues in older version butterfly. But the new version cheetah is simply amazing
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Support Rating
BrowserStack
I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.
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Digitate
We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail
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In-Person Training
BrowserStack
Yes, it was online training on meet, and trainer looks like skilled and technical strong, he has covered end to end all the features and he has answers all the queries. because of this trainings we are able to implement it by our own in the organization, thank you for support and training.
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Digitate
Implementation team has provided necessary training & enablement.
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Online Training
BrowserStack
It was a quick training from the support of browserstack, it was nice and easy to understand, thanks again for the support given by the team. and regularly I used to receive mails for training from support for any new feature they launch, I was able to spread same training to all my team and dev.
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Digitate
Online training materials are shared by the implementation team and it was good.
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Implementation Rating
BrowserStack
I rated the implementation satisfaction an 8 because while it went smoothly overall, there were some challenges during the initial learning phase and integration with existing tools. Key insights include the importance of providing sufficient training upfront and ensuring seamless integration with other systems to minimize disruptions and improve adoption speed.
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Digitate
I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
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Alternatives Considered
BrowserStack
We did a benchmark to compare multiple criterias: Security, reliability, Sound, Variety of devices, availability of devices, how long before new released devices are made available, easy to use, extra features, customer support, company reference, integration with our tools. BrowserStack got the highest score and the overall price was also cheaper than their competitors.
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Digitate
Self HEAL OOB Capabilites
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Contract Terms and Pricing Model
BrowserStack
No Vendors were involved, directly dealt with Browserstack
Read full review
Digitate
No answers on this topic
Scalability
BrowserStack
I may not be the best person to answer this as I am only using it for 1 department and at 1 site but will still try my best As far as Scalability for Devices for Mobile Automation is concerned, it gets a Solid 10, as the users can run cases on upto 10 device parallel and also have the best choices of devices to choose
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Digitate
Quite Scalable!
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Professional Services
BrowserStack
Not used
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Digitate
No answers on this topic
Return on Investment
BrowserStack
  • It reduced the cost of buying multiple devices as we have multiple devices access in it
  • Easily accessible from anywhere due to it cloud availability
  • Introducing this to our client also helped us in building trust as well as winning their confidence during deliverables
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Digitate
  • ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
  • ignio has increased our alert coverage by over 60%.
Read full review
ScreenShots

BrowserStack Screenshots

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