Best Change Management Software 2025

What is Change Management Software?

Change management software are tools that facilitate seamless change to new workflows for employees, managers, and customers. “Change” in this instance refers to the introduction of new software, technology, or training. Change management software helps with all processes of the transition cycle, including change requests, impact analysis, implementation, and post-deployment monitoring. Additionally, these products also provide documenting, reviewing, and reporting tools to increase visibility into the change process.

Change management software offers many options to help reduce resistance, tension, and errors during the process of change. It provides a central platform for employees to access walkthroughs, training materials, and documentation to help ease into working with new assets. This will be especially helpful if the change is related to IT or technology, as it not only provides a way to distribute technical manuals, but it also lets experienced users share their knowledge collaboratively.

Change management software also provides employers a way to control the flow of change dynamically according to their needs, as most tools offer request management, scheduling, resource management, and risk assessment features. Many of these features can be automated as well, allowing for increased productivity.

Change management software shares many goals with Digital Adoption Platforms, such as facilitating the introduction of new technology. Whereas change management software can provide the tools to power seamless transition, Digital Adoption Platforms can provide guidance for users to learn new technologies in real time, which includes how to use the change management software effectively.

Change Management Software Features

The most common change management software features are:

• Change request, approval, and denial management
• Changer advisor board (CAB) support and collaboration tools
• Idea scoring and prioritization
• Central data repository
• Project management
• Asset management
• Alert management
• Incident management
• SLA management
• Change volume mapping
• Compliance and governance management
• Learning and curriculum management
• Personalized onboarding and training programs
• Risk assessment and impact analysis
• Scheduling and task assignment
• Calendar management
• Project templates
• User access control
• Intelligent automation
• Version control
• Audit trail and reporting
• Feedback collection
• Visualization tools
• Mobile self-service applications
• Knowledge base
• Wide degree of management software integration
• On-site, cloud, or SaaS deployment options

Change Management Software Comparison

When choosing the right change management software, consider the following:

User skill level. The best change management software for you will most likely feature an unspoken ‘resistance management’ solution. A new system, coupled with a user interface or training plan that isn’t truly helpful for end-users to adopt, can frustrate employees and negatively impact the process of change. As such, you’ll want to make sure that your software can be simple for your team to use. The clean and attractive Whatfix platform will be helpful for a team with various technical skill levels, whereas the more nuanced and customizable features of BMC Helix ITSM may be more useful for specialized IT approaches.

Type of change. Depending on the type of change you want to incorporate, you may find some products to be more effective for you. For example, if you are transitioning without massive software or application changes, products oriented toward team management and onboarding may be simpler to utilize. On the other hand, if the imminent change is more technologically complex, Sunview ChangeGear Change Manager allows deployment tracking, ticket automation, and version control features that help IT teams smoothly incorporate new features.

Analysis tools. The degree of insight and visibility you want from your change management software may factor into which solution is best for you. Some products offer automated analysis to create data-driven risk predictions and offer suitable project templates, making this a great solution for less technical teams. For IT teams, Sunview ChangeGear Change Manager provides in-depth, visualized reports on IT hardware and software assets and their use.

Productivity tools. Each change management software package has a standard set of productivity tools, including email integration, virtual assistants, or constant performance support. However, several services offer unique tools that can provide assistance for niche, specialized, or external workflows. For example, Userlane has a Digital Adoption Platform-style overlay that can run over other applications, allowing for real-time guidance. Freshservice offers gamification options to increase employee motivation and efficiency.

Pricing Information

Pricing for change management software can range between $3 and $800 per month at the lowest subscription level. Subscriptions can either be a flat rate per month, or scaled based on the number of users. Lower pricing plans may support fewer users accessing the software or provide fewer support options from the vendor. Most vendors offer free trials and free plans for a set number of users.