Item: Trello
Rating: 8
Author: Verified User

Overall Satisfaction with Trello

Use Cases and Deployment Scope

We use Trello every two weels for sprint planning so we can see what each team members is committing to for the next two weeks. We also use chrome extension that connects to Trello for hours allocation so we put the time on each card and then it adds up the time at the top. Additionally, we use it annually when looking at priorities and events we want to do or not.

Pros and Cons

Pros

task management
prioritization
visibility for teams

Cons

you can't see all cards assigned to you in one place
the time tracking has to be an extension and sometimes fails to load
viewing in timeline view is not intuitive

Return on Investment

streamlining task management and improving team communication, we've seen a reduction in project turnaround time
It has helped us cut down on unnecessary meetings, saving our team time
Helps us have a system for prioritizing what's import and what we should focus our time on

Usability

I rate Trello an 8/10 for usability because we have all found it to be quite intuitive and user friendly/easy to use, even for team members who aren’t tech-savvy. The drag-and-drop style, customizable boards, and visual layout simplify organizing tasks, tracking progress, and collaborating effectively but it does have some limitations for complex projects

Alternatives Considered

Asana

Trello won becuase of the easy drag and drop feature that makes it simple for team members to jump on and use from day one. That said, Asans has way more features and for a tech-savvy person it would be the choice; it is still user-friendly. While it has a steeper learning curve, it offers more structure with multiple views (List, Timeline, Calendar, Kanban, etc.) that make complex projects easier to manage.

Key Insights

Do you think Trello delivers good value for the price?

Yes

Are you happy with Trello's feature set?

Yes

Did Trello live up to sales and marketing promises?

Yes

Did implementation of Trello go as expected?

I wasn't involved with the implementation phase

Would you buy Trello again?

Yes

Other Software Used

Asana, Slack, HubSpot CRM

Likelihood to Recommend

We really like it when you have a list of ideas for events, initiatives, programs, engagements and then you sort them into a plan for the year with the categories of "must do" "could do" "should do" and "won't do". We can assign team members and timelines to each card and then revisit on a quarterly basis to update and make sure we're saying "yes" to the right things.

Trello Feature Ratings

Using Trello

Users and Roles

9 - sales, operations, events, front desk, managers

Support Headcount Required

we don't have anyone specifically assigned to supporting trello

Business Processes Supported

capacity planning
prioritization
onboarding

Innovative Uses

using it as a decision matrix to choose top priorities
using it as an onboarding resource
using it as a place to save event planning resources/vendors

Future Planned Uses

sales pipelines
capacity planning for our space
budgeting

Likelihood to Renew

We may switch to Asana for the additional capabilities now that our team is comfortable with this light feature product

Evaluating Trello and Competitors

Products Replaced

Key Differentiators

Ease of Use

We needed something really simple that folks without a tech background could use from day one on the job

Evaluation Lessons Learned

I am not sure as I wasns't involved in the original decision making

Trello Support

Support Rating

haven't contacted support before

Trello Customer Support Pros and Cons

Pros	Cons
None	None

Using Trello

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Difficult Tasks

none of them

Mobile Interface Availability and Impressions

Yes, but I don't use it

Comments

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