Item: Splashtop
Rating: 10
Author: Edwin Harrison

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

Splashtop gives us reliable and easy access to remote into any machine we have multiple sites without having to mess with building VPNs and being able to see what the user is doing so we can show them how to fix the issue or how we fix the problem it’s ability to transfer files is also extremely helpful. I find it much less complicated and way better for the price than most of the competitors, and I have tried most of them. working in a company that does not like to spend money on IT splash top has been one of the biggest saving graces we’ve had I cannot recommend it enough.

Pros and Cons

Pros

Remote support for users at all sires.
The ability to transfer files without interrupting the users.
The ability to provide remote support without needing a VPN is especially useful for those working from home.

Cons

Adding a remote powershell.
Multiple monitor display.
File transfer between to different splashtop connected machines.

Return on Investment

Saves on mileage traveling from site to site.
Saves on time traveling site to site.
Allows us to work on solutions from our office, where other tools might be needed for changing account access or resetting accounts.

Support Rating

I rate this a nine, surely, because I have never had to contact Splash to support anything; everything I’ve needed to do has functioned correctly the first time. That is much more important to me than whether I get a response from support.

Splashtop Security

This does a fabulous job security wise and security is highly important to us as we are a medical industry support and have to be sure we are conforming to HIPAA compliance and not having any access available that others can get into we’ve never had a issue with anybody who is unauthorized even attempting to get into the Splashtop. In contrast, we did have that issue with some of their competitors.

Onboarding with Splashtop

Splashed up was extremely easy to deploy, and we have not had to redeploy anywhere. It stays in place and functions when needed. Most users are unaware of its existence unless we need to provide support. It would be nice to have a ghost mode that allows a person to connect without notifying the user of Management supervision.

Products Replaced

Yes - This replaced both in the desk, log me in, and TeamViewer. We had tried all of them, and they all had various issues which splashed not cause us. The inability to remotely log into their PCs without IT approval is a significant benefit that most of your competitors appear to overlook.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Atera, Microsoft 365

Likelihood to Recommend

It’s great for all those support needs and remote updating software, things like that. I have not found any particular place where it would not be suitable to use it a lot of the time. We use it even within the same site, to save us from having to run out of the office and around the building, all the time.

Comments

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Sakima Ng
(Vendor Representative) commented a month ago
Hello Edwin Thank you for the thoughtful review. Were glad to hear that Splashtop has worked reliably from the start and has met your high security standards especially in a HIPAA-compliant environment. Its great to know that the deployment was smooth and that the platform continues to perform without interruptions. We appreciate your feedback as it lets us know how we can improve. Thank you for trusting Splashtop. We look forward to continuing to provide you with a top-quality product.

Great remote support tool.

Software Version

Modules Used