Desktop outsourcing involves contracting an outside company to maintain desktop or client platforms (including notebooks and mobile platforms used by remote employees) and other elements of IT infrastructure management (such as IT asset management). Responsibilities assumed by the outsourcing company are usually restricted to hardware and operating system, not general help desk and application support.
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Desktop Outsourcing Services are third-party solutions to the day-to-day responsibilities of managing technology assets. The third party ensures the continuing operations of IT architecture, mobile platforms, and desktop peripherals. Desktop Outsourcing Services provide specialized support for and professional assistance with the computing environment, including ensuring updates, hardware services, and other tasks are completed in a timely and thorough manner. Desktop Outsourcing Services are provided both on-site and remotely.
Desktop Outsourcing Services can reduce the time spent on the minutiae of managing everyday tasks while helping to ensure that hardware and software are working as intended. This may reduce IT personnel workload, or - depending on the size or needs of your business - replace an IT department entirely if one of your major concerns is the functional operation of your hardware and operating systems.
Desktop Outsourcing Services only focus on the general operations of your hardware and operating systems. As such, they do not provide direct software troubleshooting, installation, or maintenance support services like Service Desk Outsourcing. Desktop Outsourcing Services can indirectly help resolve some issues with other third party services, but only if those services are the source of problems with hardware or operating systems.
When comparing Desktop Outsourcing Services, consider the following:
Integration vs. full vendor servicing. A major consideration when choosing the best Desktop Outsourcing Services product for you is if and how you want to incorporate third-party solutions. Popular Desktop Outsourcing Services vendors like Getronics Desktop Outsourcing and Fujitsu Desktop Outsourcing offer full suites of services beyond Desktop Outsourcing Services products, and the degree to which these full suites meet your needs will depend on your business and industry. However, if you’re not sure if a full suite is a good choice for you, then you may be more interested in the modular approach offered by Maintech Desktop Services.
Geography. Based on the location of your business and of the outsourced specialists your chosen Desktop Outsourcing Services provides, you’ll need to be aware of how data security and confidentiality meets standards and regulations for privacy. This is especially true if your business has customer facing elements or handles sensitive data like medical records or bank accounts. This is an important balance to strike because if your business is very globalized, you’ll need multilingual support options like those offered by Computer Generated Solutions which normally means you will have multiple sets of rules and regulations to contend with.
Because of the scope of the services provided by the Desktop Outsourcing Services provider, pricing is based on customized plans tailored to the specific needs of a business. Free trials and demos are not common.
The following blog posts will be helpful in determining the best Desktop Outsourcing Services for you:
