Fundamental product for managing technical issues
May 28, 2021
Fundamental product for managing technical issues
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Service Desk (SSD)
I am
contented by its quality services that have helped me to continue with
consistency. Since SolarWinds Service Desk (SSD)'s implementation in my department, I am at ease taking
in an account of the everyday problems and I am in a better position to tackle those issues within a short span of time and much more effectively as well. This tool
has helped me to carry on our work without any interruptions that could waste our
time and affect employees' workloads.
contented by its quality services that have helped me to continue with
consistency. Since SolarWinds Service Desk (SSD)'s implementation in my department, I am at ease taking
in an account of the everyday problems and I am in a better position to tackle those issues within a short span of time and much more effectively as well. This tool
has helped me to carry on our work without any interruptions that could waste our
time and affect employees' workloads.
Pros
- I am in a position of controlling numerous desktops through one system and I provide knowledge-based services to my employees.
- Through this tool, I can easily log into my employees' desktops and elaborate step by step how to resolve any particular issue. Thus I have taught them to be self-sufficient.
- It has empowered me to handle the configuration more precisely.
Cons
- The only con that I found is that it is quite costly, due to which small organizations cannot afford it.
- It failed to support hardware inventory.
- It does not help in handling the aggregate links appropriately.
- It has equipped me with all the features that provide easy monitoring of the devices and multi-vendor network monitoring so that I can easily manage the faults, performance, and availability also.
- SolarWinds Service Desk (SSD) has taught me how I can analyze and optimize my database performance.
- It also provides me effective reporting about the entire wok history.
It is more efficient than other tools. Through this tool, I have enabled my team to
better assist the end-user by focusing on the services rather than being stuck
on any technical issue. I am easily managing the queries
by tickets and through the help of its trouble managing features.
better assist the end-user by focusing on the services rather than being stuck
on any technical issue. I am easily managing the queries
by tickets and through the help of its trouble managing features.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes
Comments
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