Question 1

What is SolarWinds Service Desk?

Accepted Answer

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.

Question 2

What are SolarWinds Service Desk's top competitors?

Accepted Answer

Zendesk Suite, ServiceNow IT Service Management, and Freshservice are common alternatives for SolarWinds Service Desk.

Question 3

What is SolarWinds Service Desk's best feature?

Accepted Answer

Reviewers rate Subscription-based notifications highest, with a score of 8.9.

Question 4

Who uses SolarWinds Service Desk?

Accepted Answer

The most common users of SolarWinds Service Desk are from Mid-sized Companies (51-1,000 employees).

SolarWinds Service Desk
Formerly Samanage

Overview

What is SolarWinds Service Desk?