Good Product
Updated January 07, 2025
Good Product

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
I use Intercom to receive messages from customers and "chat" with them. The customer came to us asking technical and product questions that we address through internal investigation, like for example issues they have, new features, etc.
Pros
- Real-time communication
- Easy to use
- Clear interface
- Sound notification when a message comes
Cons
- Organize messages in categories
- Better sound alert when a message comes
- Ability to change messages after sent
- Customer satisfaction
- Speed up communication between my company and the customer
- Direct chat with customers
Intercom is integrated with Salesforce.
Not applicable as my company chose the product.
Do you think Intercom Suite delivers good value for the price?
Yes
Are you happy with Intercom Suite's feature set?
Yes
Did Intercom Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom Suite go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom Suite again?
Yes
Intercom Suite Feature Ratings
Using Intercom
50 - Customer Success
5 - Implement features needed by the team
- Customer interaction
- Customer Support and Helpdesk
- Onboarding and Customer Success
Comments
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