Intercom is simple, easy to use, and great for website chats.
Rating: 8 out of 10
April 01, 2025
Vetted Review
Verified User
3 years of experience
35
customer service skills, communication skills, technical skills,
Starting at $0.99 one-time fee per 1 resolution
View Pricing Overview
What is Fin by Intercom?
Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.
Learn from top reviewers
Good tool with room for improvement to easily become the best asset
Customers write in chat to seek support while using our software, and we reply live except for the night time where we take advantage of the automation and the "robot" (as we ...
No regrets on Intercom
Its used for customer service and onboarding with existing and new customers, as well as to communicate new features or share tutorials. It's very useful for collecting user u...
Dulce Cándida Márquez Castro
Employee - Product Management
PM en Facturación
CONTALINK
3 years of experienceVerified on LinkedIn
Using Intercom for SAAS Support Teams
We use chat, WhatsApp, knowledge base and bots for user support. We have an average monthly chat volume of 1,000 chats. Currently, Intercom is our only support platform, and o...
Intercom bringing excellence to our web experience
Intercom is used on our website as a search engine for content and as a chat bot that answers real time questions instantaneously. We also have a number of workflows and autom...
Wanna know how Intercom can help? (read!)
We use Intercom to help our experts answer the tickets routed to them. With the help of Intercom, they can ask us for assistance if they can't find an answer or don't know how...
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Fin with your current helpdesk
$0.99
Cloud
one-time fee per 1 resolution
Copilot add-on
$35
Cloud
per month per user
The Early Stage program
$65
Cloud
per month (6 support seats)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://fin.ai/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Fin demo
product-education.wistia.com
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Fin by Intercom?
Fin is an AI Agent for customer service. It instantly answers queries, takes action, and can resolve the majority of support volume and seamlessly hands off to the customer support team when needed.
Fin comes with comprehensive capabilities, enabling teams to analyze, train, test, and deploy in a single no-code workspace designed to help fine-tune quality and drive continuous performance improvements.
- Analyze: Actionable insights and AI-powered suggestions to optimize performance.
- Train: Tools to configure Fin’s knowledge, behavior, tone, and actions.
- Test: A full testing suite to evaluate and refine Fin’s answer quality before going live.
- Deploy: A complete set of channels and audience targeting to launch Fin wherever customers are served
Fin is powered by the patented Fin AI Engine™, an AI architecture specifically engineered for customer service. According to Intercom, every layer is optimized for precision, speed, and reliability – so Fin can resolve more conversations.
Fin works with any helpdesk – including Zendesk, Salesforce, and HubSpot. It can also pair it with Intercom’s Helpdesk to get the full Intercom Customer Service Suite. The Intercom Suite delivers customer service at scale – bringing AI and human support into one connected Intercom system:
- Fin AI Agent handles most customer queries. Resolving complex queries and handing off to customer support when needed.
- Human agents focus on priority issues. Using AI-powered tools to investigate and resolve them more efficiently.
- The system improves with every resolution. Fin gets better by learning from support's best answers, and human agents get better by using Copilot—resulting in better service for customers.
Fin by Intercom Screenshots
Fin by Intercom Video
Fin by Intercom Integrations
- WhatsApp Business
- Jira Service Management
- Salesforce Sales Cloud
- Slack
- Stripe Payments
- Twilio Segment
- Zendesk Suite
- Statuspage
- HubSpot Service Hub
- Meta Business Suite
- Calendly
- Pipedrive
- Google Meet
- Zapier
- Heap
- Bettermode
- Zoom Events & Webinars
- Adobe Marketo Engage
- LiveSession
- Instagram for Business
- Salesforce CMS
- Shopify
- Linear App
- Canny.io
- productboard
- Trustpilot
- Fullstory
- SendSafely
Fin by Intercom Competitors
Fin by Intercom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Frequently Asked Questions
Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.
Reviewers rate Usability highest, with a score of 8.7.
The most common users of Fin by Intercom are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews From Top Reviewers
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Rating: 10 out of 10
December 17, 2024
OT
Vetted Review
Verified User
1 year of experience
2
I am the first contact point and then I escalate the case to my colleague for further investigation. We are from the Technical Support and connectivity background.
Amazing all-rounder tool
Rating: 8 out of 10
November 28, 2023
TT
Vetted Review
Verified User
3 years of experience