GoTo Resolve the best! Go Check this out!!
Updated December 12, 2023

GoTo Resolve the best! Go Check this out!!

Kevin Villaluz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We usually use this tool in raising a concern to our IT team since we are on a Hybrid setup. (Work from home/on-site set up). This tool was our lifesaver whenever we encountered an issue on our devices. We just started using this tool during pandemic as we started working from our own homes and it made our life easier.

Pros

  • User Friendly interface
  • Easy way in communicating our support
  • Run reports on support sessions and helpdesk tickets to view your agents' productivity.
  • Run automated scripts on remote devices
  • Manage helpdesk tickets

Cons

  • add maximum limit of items that user can add to your account.
  • improve/fasten the import process
  • resolve Screen blanking in unattended sessions
  • time efficiency, as GoTo Resolve really help us send our concern and be resolved immediately, no time got wasted on our daily basis
  • security purposes
  • Accurate reporting
We love GoTo Resolve software but still has a lot of things to improve but so far we're pretty satisfied with what the devs and engineers are doing as they listen to our feedback and suggestions!
When it comes to communication, it really helped our team, no, not just our team but the whole organization. when it comes to IT and support management, contacting or having a conversation through GoTo Resolve really helped us a lot.
GoTo Resolve is an all-in-one tool and one of the most user-friendly tools we have as of now!

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

No

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

- whenever we encounter an issue, we can easily contact support and have our issue/concern resolved immediately.
- Users who are members of multiple organizations can switch between those companies in the Console without quitting the application and signing back again.
- Start a support session when the end user is not present at the remote device. This requires deploying a host app first.

LogMeIn Resolve Feature Ratings

Monitoring Tasks ()
Not Rated
8.0
Patch Management
8
Application Performance Management ()
Not Rated
8.0
Attended device access
10
Unattended device access
4
Mobile device access
9
Virtual device access
8
Multiple-display support
9
Multiple concurrent sessions
8

Using GoTo Resolve

20 - This tool is mainly used for support-related concerns in our org. This serves as our tool in communicating with our higher ops support.This tools makes our daily work life easier whenever we encountered an error on our end or if ever we need to contact or connect with our higher ops support.
10 - Higher ops are mainly composed of highly skilled individual that has a degree in information technology. However I believe a degree is a plus but not a must in navigating or managing this software. Anyone from our org was able to navigate use this as this tools was one of the most newbie friendly tool.
  • Tech support
  • Higher op support comms
  • tech related support issues
  • if slack is down we also use Goto REsolve
  • combines features like ad-hoc remote support
  • ticketing system
  • n/a
  • n/a
  • n/a
We're pretty satisfied with this software, a must-have software especially to an org that has more than 500 team members. This software really helps our organization run smoothly

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