Item: LogMeIn Resolve
Rating: 8
Author: Verified User

Overall Satisfaction with GoTo Resolve

Use Cases and Deployment Scope

Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues.

Pros and Cons

Pros

Admin Interface and organization of groups/teams/departments
Good for the end user for tutorial purposes
easy installation in person or remotely

Cons

Would love to remote upload software or updates across a number of computers,
Would like to access without permission from the user.

Return on Investment

Productivity of IT and Operation staff is greatly improved with instant access to someone's device, and no need for Zoom or phone calls
saved money on repair by being able to run simple diagnostic tools and install software, clean up, etc, to improve performance

Usability

the admin interface is simple and easy to follow

All in One Platform

We're just starting out but look forward to exploring more of the options

Key Insights

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

Other Software Used

Adobe InDesign, Microsoft 365, QuickBooks Online

Likelihood to Recommend

We've used it to onboard new computers with appropriate admin level access to give permissions for application downloads and installs

Also great for troubleshooting something where we need to take control and show someone how to do something.

We weren't able to access without the user's permission - or access the admin side since it would sign out.

LogMeIn Resolve Feature Ratings

Comments

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GoTo Resolve has really supported our small-ish org