Connectwise - The MSPs PSA
November 07, 2019

Connectwise - The MSPs PSA

Kyle Forward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Manage

Connectwise is the leader in the industry and is by far the BEST PSA on the market today. With over 300+ certified integrations, there is not very much you can't do with this tool! We use it manage all aspects of the business from products and inventory, Service, Time tracking, Projects, Sales, and everything else in between.

Pros

  • Time tracking.
  • Project management.
  • Resource management.

Cons

  • More certified integrations.
  • Not really much bad here honestly.
  • It makes our techs more efficient with time tracking.
  • Easily manage projects.
  • Track time with details.
ConnectWise is the champion when it comes to integrations by far. The others may have some nice features, but overall are lacking with integrations.
If your company manages inventory and service, this is the tool for you! Member time tracking and management is one of the best points of the tool. If you are looking for automation with your ticketing, this is it! You can build completely customized workflow rules to move tickets and re-assign as needed.

ConnectWise PSA Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
8.5
External knowledge base
10
Internal knowledge base
7
Multi-Channel Help
10.0
Customer portal
10
Email support
10
Help Desk CRM integration
10

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