Easy to use, but the interface could use an update
October 23, 2019

Easy to use, but the interface could use an update

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Manage

We use Connectwise for our service company to track customer tickets and time entries. We also use it to track sales opportunities and projects. For the ticket/time entries we also use to calculate billing to customers.

Pros

  • Separation of duties.
  • Time keeps for ticket management.
  • Sales tracking.

Cons

  • Getting outdated as far as the interface goes.
  • Time saver.
  • Billing assistance.
  • Scheduling assistant.
I haven't tried anything else.
Ticket management and customer tracking are made easy with easy navigation.

ConnectWise PSA Feature Ratings

Incident and problem management
7.0
Organize and prioritize service tickets
8
Expert directory
8
Subscription-based notifications
5
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
7
Ticket response
7
Self Help Community
5.0
External knowledge base
5
Internal knowledge base
5
Multi-Channel Help
8.0
Customer portal
8
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
8

Comments

More Reviews of ConnectWise PSA

  1. Home
  2. Help Desk Software
  3. ConnectWise PSA Reviews
  4. User Review of ConnectWise PSA