Nexthink

I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance.

It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk.

Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.

The company and team are truly visionary. Many of the community meetings and conferences show they are looking far into the future when it comes to the DEX (digital experience). Covid and the extreme acceleration of hybrid work forces made the DEX front and center to ensure employees could produce results, be happy, and live life. Win win for any company looking to not fall victim to the great resignation.

Create internal/operational efficiencies Drive revenue growth Enhance decision making Improve business process agility Improve customer relations/service Improve business process outcomes Improve compliance & risk management Drive innovation

Nexthink is a complete game-changer in end-user support. It is a true paradigm shift away from reactionary support to proactivity. the combination of the data collected, with remote action capabilities and pop-up engagement campaigns, completely changes how we are able to deliver support services. We have identified uses such as capturing how many people are in each office on a given day, driving upgrades, tracking application usage, enabling other corporate teams a way to engage with and survey people in an easy quick format. We have so many more things we have laid out to use Nexthink to further improve our support of our internal clients. we have just started to scratch the surface of all the capabilities Nexthink offers.

The information it brings back from each device is really useful. From telling us how compliant our devices are to providing uptime to allow us to educate our userbase and bring our co2. We then get user feedback which we use to provide our NPS score and allow us to work with smaller working groups of users who are having issues with certain apps.