Zoho Desk for IT Departments
April 26, 2021

Zoho Desk for IT Departments

Dave King | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Zoho Desk

We are using Zoho Desk as a Help Desk product in our Technology department. All company users can open a ticket by sending an email to the designated published email address.

Pros

  • Email notification
  • Searching
  • Resolutions

Cons

  • Adding graphics or video to the solutions of a ticket.
  • One place to track tickets.
  • Easy to find common issues and resolutions.
  • Good notifications to users and technical support staff alike.
We evaluated products that were not free, but due to budget reasons we could not justify a purchase. So this free solution stacks up among the best in my opinion for no cost.

Do you think Zoho Desk delivers good value for the price?

Yes

Are you happy with Zoho Desk's feature set?

Yes

Did Zoho Desk live up to sales and marketing promises?

Yes

Did implementation of Zoho Desk go as expected?

Yes

Would you buy Zoho Desk again?

Yes

It is web based, no client software to install, as long as you have a browser and an internet connection it works as expected. It also offers a free mobile client you can use when on the go.
Whenever I had an issue they were responsive. Sometimes it may have taken a few hours or so but it is a free product, so the support you receive for free is good.
We are using the free version due to a limited budget . We have two IT staff that actively use it to track Help Desk issues in a small to midsize company. It is well suited as it is nothing you need to install, dedicate a server, or manage. It is 100% WEB based and for no cost is an excellent solution.

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