A review by Nothando Makhunga
October 13, 2024

A review by Nothando Makhunga

nothando makhunga | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Regular

Overall Satisfaction with Zendesk Suite

We use Zendesk to communicate with sellers. We send them emails, and they send them back. It helps us send and receive emails from and to the sellers.

Pros

  • We are able to send email to seller's.
  • We are able to track tickets.
  • We are able to solve and open ticket.
  • Seller's are able to send emails to us.
  • We are able to do side conversation within the company.

Cons

  • There is nothing to improve.
  • There is only positive.
  • All tickets are being worked on efficiently.
  • We are able to see if there are some that are not worked on and work on them.
Because it makes work very fast and easy, as we can see all the tickets we are working on.
It makes it easier for customers to communicate with us. They can send emails anytime, and we will receive them and be able to answer and send those emails back to the customers.

Do you think Zendesk Suite delivers good value for the price?

Yes

Are you happy with Zendesk Suite's feature set?

Yes

Did Zendesk Suite live up to sales and marketing promises?

Yes

Did implementation of Zendesk Suite go as expected?

Yes

Would you buy Zendesk Suite again?

Yes

There was a time when we accidentally solved a ticket, but we could reopen it and work on it. There was also a time when the ticket was canceled, and we could not get it back.

Zendesk Suite Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10

Comments

More Reviews of Zendesk Suite

  1. Home
  2. Help Desk Software
  3. Zendesk Suite Reviews
  4. User Review of Zendesk Suite