Verint Workforce Management setup system was easy
September 30, 2024

Verint Workforce Management setup system was easy

Mohd Rahil | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Tool was good but my day 2 support team not up to the mark that's why we facing lots of issue regarding tool

Pros

  • shift biding
  • Shift swap

Cons

  • Real time management
  • Real time management
  • Postive
We have work in 24*7 day shift shift swapped was good but when night shift swap request not working properly
Outcome was not correct
scheduling and RTA
tool was good

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

for scheduling and forecasting is very simple is use setup system very well

Verint Workforce Management Feature Ratings

Workforce Management Software Features
7.3
Time and Attendance Tracking
10
Scheduling and Shift Management
8
Leave Management
8
Workforce Reporting and Analytics
6
Workforce Compliance Monitoring
6
Mobile Accessibility
6
Forecasting and Resource Planning
8
Staffing Forecasting and Resource Planning
8
Shift Swapping and Time-Off Requests
6

Using Verint Workforce Management

ProsCons
None
None
  • scheduling
  • forecasting
  • shrinkage
  • n/a
  • n/a
  • n/a

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 7 months ago
    Hi Mohd – thank you for taking the time to submit a review for Verint WFM. We are happy to hear that you had great experiences with shift bidding, shift swap and had a positive ROI from our solution. Also great to hear that the system is generally easy to to use and setup. It also seems that you’ve encountered some issues with real-time management. Would you be able to expand on the problem further? You can do so either here, on TrustRadius, or by reaching out to customer support. Thanks again for the feedback! Cheers

More Reviews of Verint Workforce Management

  1. Home
  2. Workforce Management Software
  3. Verint Workforce Management Reviews
  4. User Review of Verint Workforce Management