SysAid Review
September 22, 2024

SysAid Review

Tshepo Manyelo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

ITSM

Overall Satisfaction with SysAid

I am a SysAid administrator working at Telesure Investment Holdings. We use SysAid as our main ITSM tool. We are a very large organization using SysAid and all its benefits to help manage our IT support tickets (incidents, requests, and change control).

Pros

  • Routing
  • Custom Notifications
  • Support ticket management
  • SLA management

Cons

  • n\a
  • CMDB is a very important feature assisting us with asset management.
  • It has also helped with production within our environment with all the reporting functionalities.
This has been helpful as workflows have effectively decreased the workload while affording us peace of mind knowing the workflows are effective.
It was almost instant, as the only issue that was experienced was relaying the knowledge to the rest of the organization, but once that was done, it was smooth sailing.
SysAid is our best choice.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Its the best solution for our organization it fits the environment very well.

SysAid Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

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