Item: RUN Powered by ADP®
Rating: 10
Author: Renee Robinson

Overall Satisfaction with RUN Powered by ADP®

HR Capabilities

Integration with Career Plug has played a huge role in finding new talent, a great benefit to the RUN package. Employee Handbook saves so much time through use of Wizard, also from from having to research to ensure all laws are covered in the handbook

Use Cases and Deployment Scope

Primarily used for payroll, new hires, company handbook. HR resources, forms, documents and knowledge data base has been extremely valuable to our organization. RUN is very user friendly and has worked efficiently for us 99% of the time with the exception of a couple system errors over the years.

Pros and Cons

Pros

All payroll functions
Reports & Data
Manage PPTO

Cons

work inside forms & create docs in RUN
make forms & docs compatible with Apple products
Add "emergency contact" field to new hire process

Employee Self-Service

Employee Access is convenient and uselful

Time Saving Features

auto tax filing is most valuable

RUN ADP Mobile App

rarely use the mobile app

Alternatives Considered

we choose RUN because the presentation and benefits described by the district manager seem to be best fit for our small business

Key Insights

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

Other Software Used

Apple Numbers, Google Ads

Likelihood to Recommend

Suited well for small business particularly the automated features for new hires is very user friendly and helpful particularly for a small office with little man power.

RUN Powered by ADP® Feature Ratings

Using RUN Powered by ADP®

Users and Roles

3 - Accounting, HR, CEO

Support Headcount Required

3 - Detail oriented individuals with the ability to self audit producing quality results with little to no errors. Must possess basic computer skills, read and understand payroll reports.

Business Processes Supported

Payroll
HR
Reporting

Innovative Uses

Recruiting
Training & Development
Employee Performance/Management

Future Planned Uses

Contractor Management

Likelihood to Renew

we have been happy with ADP as a whole

Evaluating RUN Powered by ADP® and Competitors

Products Replaced

Key Differentiators

Ease of Use

Evaluation Lessons Learned

we made the best decision by choosing RUN for our small business

RUN Powered by ADP® Implementation

Implementation Rating

Very satisfied, an ADP District Manager walked us through the implementation process in person, it was seamless.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Implementation Issues

no significant challenges during implementation

RUN Powered by ADP® Training

Training Types Used

In-Person Training

In-Person Training

Trainer was patient and detailed

Online Training

Configuring RUN Powered by ADP®

Product Configurability

just right for our small business

Configuration Lessons

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

none

RUN Powered by ADP® Support

RUN Powered by ADP® Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Exceptional Examples of RUN Powered by ADP® Support

There was a time when our payroll processing was delayed due to a bank error, however ADP made sure all of our team members were paid on time regardless. We were very impressed and appreciative, the support teams go out of their way to provide top tier service to clients.