Item: ManageEngine Password Manager Pro
Rating: 9
Author: Verified User

Overall Satisfaction with ManageEngine Password Manager Pro

Use Cases and Deployment Scope

We use ManageEngine Password Manager Pro how password repository of TI Credencials. Before that, the different teams manage diferent solution for store, access and backup its password. All had many trouble, because there were incompativility with solutions. Today we use only one solution, than bring one interface por all. This solution is ManageEngine Password Manager Pro.

Pros and Cons

Pros

Easy to access
Full user's action report
High disponibility

Cons

The update process is difficult
We found somre problem and complexity with grant access for differente people.
There are sobre problems with HA implementation

Return on Investment

Reduce the cost of loss critical password for the company's system
One solution for all.
Solution with High Avalability feacture.

Usability

ManageEngine Password Manager Pro has an amazing interface for all kind of users.
It is easy to use over different ambient and for anybody. T
he privileges use have much more control over his password databases and its action for its teams.
The auditors have many reports on differents formats, type of reports, filters o action and more.

Alternatives Considered

Bitwarden

ManageEngine Password Manager Pro has three type of licencing that permit a entry level really low.
The web interface is powerful, fast, useful and completeley Chrome, Firefox and Eldge compatible.
We use Ubuntu Server with Postgre SQL. The standard product permit high security ambient with strong accees control and malware inmunity.

Key Insights

Do you think ManageEngine Password Manager Pro delivers good value for the price?

Yes

Are you happy with ManageEngine Password Manager Pro's feature set?

Yes

Did ManageEngine Password Manager Pro live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Password Manager Pro go as expected?

Yes

Would you buy ManageEngine Password Manager Pro again?

Yes

Other Software Used

Kaspersky EDR Optimum, Veeam Backup for Azure, Microsoft 365 Business Premium

Likelihood to Recommend

The product have a corporative's perfil. It is usefull with integration with a directory services like Active Directory or Open Directory Services.
The ManageEngine Password Manager Pro's Server/s must be on internal coporate, because its security is really important for the Company. I think that is less appropriate for full movile people without coporate access presencial o virtual.

Using ManageEngine Password Manager Pro

Users and Roles

25 - There are diffent type end of users.
In our case the user are from Information Technology, Financial, Sales and Investigation and Research.

Support Headcount Required

2 - We have one team with two technical. They help over the use of software and manage the ManageEngine Password Manager Pro servers.

Business Processes Supported

users of information technology infraestructure
users of Business Home Banking
users of ERP and BI Platform

Innovative Uses

Password Generator
Agent on server than chnage the local users password
Logging of action of every users on the ManageEngine Password Manager Pro

Future Planned Uses

Will be integrating on other areas of Bussiness Core next year.
Will have been store password of the LAN's switches at the end of next July

Likelihood to Renew

We are really pleased with ManageEngine Password Manager Pro.
It is great software!

Evaluating ManageEngine Password Manager Pro and Competitors

Products Replaced

Yes - We need that ManageEngine develop a Cloud Vertion because actually the Executive access by VPN from its movile phone and it is really dificult form them.
We wrote with this problem to support but the product don't have this functionality.
Today The executive are using Samsung Password Manager.

Key Differentiators

Integration with Other Systems
Ease of Use

The interface is really friendly and easy to learn for anybody.It isn't require technical knowledge.

ManageEngine Password Manager Pro Implementation

Implementation Rating

Planning the implementation with the Team leader of end users.
At the begining start with two server in High Availability.
Organice the data base structure of resources and users access before that to deploy in production.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal - We were a engage process before that desploy. The trainner were the leader of different teams that have speaks the same vocabulary that the future users.

Implementation Issues

We have problems with grant access to many users
We have trouble to replica the service to another server

ManageEngine Password Manager Pro Support

Support Rating

The contact is very easy. It is by mail.
The resolution isn't easy because the support don't speak spanish and its english isn't good.
In my opinion, ManageEngine Password Manager Pro should be have a Spanish Call Center for America.

ManageEngine Password Manager Pro Customer Support Pros and Cons

Pros	Cons
Good followup Problems get solved No escalation required	Slow Resolution Less knowledgeable Not kept informed Difficult to get immediate help Need to explain problems multiple times Slow Initial Response