GoTo Resolve - a good remote access option but needs improvement.
February 19, 2025
GoTo Resolve - a good remote access option but needs improvement.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Resolve
I use LogMeIn Resolve to provide technical support to our clients. I use this tool from the moment I clock in until the moment I clock out every day which is why it's functionality and ease of use are critical to me.
Pros
- Performs well for remote access in terms of speed - there isn't much lag on fast networks.
- Provides an easy way to share files with the client which stramlines the support process.
- GoTo Support has been responsive when I've needed help.
Cons
- The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
- ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
- And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
- Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.
It works for remote access into client systems - mostly.
- LogMeIn Resolve and ConnectWise RMM
At the time that we tested and selected a remote access tool, GoTo was superior to the other options tested. Then came the issues with ctrl+key and shift+key combos which detracted from all of the things that made GoTo the best option. Until these are fixed GoTo will remain inferior in functionality compared to other options where these items work the same as they do in Windows.
Do you think LogMeIn Resolve delivers good value for the price?
Not sure
Are you happy with LogMeIn Resolve's feature set?
Yes
Did LogMeIn Resolve live up to sales and marketing promises?
No
Did implementation of LogMeIn Resolve go as expected?
Yes
Would you buy LogMeIn Resolve again?
No
Comments
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