Powerful and cost-effective load balancer
November 12, 2021

Powerful and cost-effective load balancer

Maxim Rubis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kemp LoadMaster

Initially we purchased the Loadmaster to support the needs of the marketing website (performance and stability issues). But now it supports the whole organization to properly route requests to different systems for different groups of people. Loadmaster was instrumental in launching of the latest website iteration supporting the partial roll out alongside the mix of multiple systems. Content switching and header modification rules helped us overcome various challenges that we encountered. Powerful API lets us easily integration Loadmaster into our continuous delivery pipeline.

Pros

  • Performance
  • Powerful API
  • Variety of options

Cons

  • UI needs a refreshed modern look and feel
  • Cost is reasonable, and it paid for itself already
  • Learning curve can be a bit steep, but extensive documentation and support helped a lot
We recently had some experience with AWS Application Load Balancer, and I cay for sure it's not match for Kemp Loadmaster. Rules options are limited; configuration options are not really flexible; and learning curve is much steeper.

Do you think Kemp LoadMaster delivers good value for the price?

Yes

Are you happy with Kemp LoadMaster's feature set?

Yes

Did Kemp LoadMaster live up to sales and marketing promises?

Yes

Did implementation of Kemp LoadMaster go as expected?

Yes

Would you buy Kemp LoadMaster again?

Yes

Loadmaster is very powerful and flexible load balancer. Variety of options allows to create a complex network of rules and routes. During our website rollout Loadmaster allowed us to run multiple generations of the website simultaneously and seamlessly by doing the content switching on the fly. Powerful API allows easy integration into any development lifecycle.

Kemp LoadMaster Support

Kemp Support is exceptional. They are always ready to assist you no matter how urgent or NOT urgent your request. They are happy to assist with any configuration question (or puzzle as I call them)
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We didn't know purchase the premium support but we are paying for the maintenance agreement so we can be always using the latest features.
Yes - I've submitted it only once. It was one of those edge cases that was hard to reproduce, but once they received all required information the final fix was available within 1 month. However, work around provided the same day that required turning off some features that were not a deal breaker for us.

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