Jira Software - the Swiss Army Knife of Software
December 01, 2021

Jira Software - the Swiss Army Knife of Software

Jennifer Ferrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

I have used Jira Software as a core tool to support software development across globally distributed teams for large, complex software deliveries as well as smaller, routine service deliveries. In both cases, we have employed waterfall, iterative or Agile methodologies with Jira Software as our foundation. I found Jira Software added value in every case. Whether using Jira Software manually or vis automation tied to a business requirements system, Jira Software allows all stakeholders to easily get their arms around the work immediately. Near zero ramp-up time, completely intuitive UI/UX, tons of pre-built reports, exceptional dashboards and widgets (including easy-to-read graphics), super flexible tagging and tons of bells and whistles any user can add on - I love Jira Software. In my opinion, no other software comes close.

Pros

  • Release management
  • Tagging
  • Process flows
  • Collaboration
  • Bulk ticket processing

Cons

  • Pre-built Dashboards
  • Bulk ticket creation via import
  • Automated reminders for stale tickets
  • Global accessibility
  • Flexibility
  • Intuitive and easy to learn UX/UI
  • Empirical KPI
  • Faster, more effect closure of defect loops
  • Fewer missed requirements
Jira Software was already the established enterprise standard supporting my clients’ globally distributed software teams. I feel strongly that no other product could deliver when compared to Jira Software.

Do you think Atlassian Jira delivers good value for the price?

Yes

Are you happy with Atlassian Jira's feature set?

Yes

Did Atlassian Jira live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Jira go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Jira again?

Yes

Jira Software is extremely well suited for managing anything from a product backlog to a new project or product’s development lifecycle. Tickets may be managed singly or processed in bulk, and existing tickets can be restructured so child and parent tickets can flip roles, or specific ticket types can be moved to a different ticket type that uses a different workflow. Additionally, users have the flexibility of wrapping up all their tickets with a label that readily identifies the collection and allows stakeholders to easily review and drill down within the tagged list. I have not yet encountered a situation where Jira was too onerous or too puny to support my needs.

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