Item: Atlassian Jira
Rating: 7
Author: Verified User

Overall Satisfaction with Jira Software

Use Cases and Deployment Scope

Jira [Software] is used by delivery teams mostly for backlog management in an SAP context. Developers and analysts can manage and follow-up on their workload by assigning colleagues, adding extra information and entering times. This helps streamline overall projects effort and document everything from A to Z for traceability purpose. Basic customizing was sufficient for us (custom fields, some rules, etc.), but Jira [Software] definitely provides near-infinite possibilities when it comes to making it your own.

Pros and Cons

Pros

Out-of-the-box backlog management with Kanban board
Easy and intuitive customizing for basic requirements
Huge community and marketplace extensions availability

Cons

Confusing set of products to setup a full suite (Jira to Confluence to Service Desk, etc.)
Advanced requirements call for an expert
Moving to pure-Cloud in the near-future

Most Important Features

Simplicity, performance and time-to-value
Community and customer support
Well-price for the number of scenarios supported

Return on Investment

Almost immediate adoption by the delivery teams
Knowledge base is updated a lot more often (via Confluence)
Much better visibility on project workload and progress

Alternatives Considered

Wrike, Asana, TargetProcess, from Apptio and Smartsheet

Jira [Sofware] being the market leader, it is a lot easier to sell internally when it comes to the core product (backlog management). The additional scenarios that are supported, such as service ticketing and knowledge base management, can also be added whenever you feel ready with little change management and disruption. However the performance was a bit disappointing when compared to direct competitors, with Jira [Software] taking its time to load heavy kanban boards.

Key Insights

Do you think Atlassian Jira delivers good value for the price?

Yes

Are you happy with Atlassian Jira's feature set?

Yes

Did Atlassian Jira live up to sales and marketing promises?

Yes

Did implementation of Atlassian Jira go as expected?

Yes

Would you buy Atlassian Jira again?

Yes

Other Software Used

RapidAPI, Mapbox, PostgreSQL, Apache CouchDB, Camunda Platform, Signavio Process Intelligence

Likelihood to Recommend

Definitely a treat when it comes to how little effort the team needs to get up-and-running. The out-of-the-box solution offers pretty much every features you need to manage a backlog, including tasks and issues, without having to modify anything other than a few industry-specific custom fields. It is also one of the most popular solutions on the market, meaning you can find integrations with 3rd-party tools pretty easily instead of building a custom connector. However we would not use it for project management as a whole, the solution would require significant customizing effort to get up-to-speed with what we already have.

Comments

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Jira - Immediate adoption by our team for backlog management