GoTo Resolve is user friendly with a ton of features!
August 08, 2024

GoTo Resolve is user friendly with a ton of features!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

ABILITY TO BE ANYWHERE AND CORRECT THE USER ERRORS THAT HAPPEN EVERY DAY.

Pros

  • PERMISSION BASED ACCESS
  • CONNECTING WITH A SUPPLIED LINK

Cons

  • LETTING PEOPLE KNOW WHEN THERE'S AN OUTAGE
  • Still in process of analyzing ROI.
GoTo Resolve is user friendly and easy to manage multiple systems updates, repairs, and problem areas.
GoTo Resolve has saved hours and hours of on-site visits and down time.
GoTo Resolve has more features that are easier to use.

Do you think LogMeIn Resolve delivers good value for the price?

Not sure

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

Remote access is usually due to user error. GoTo Resolve allows me to access the system remotely and correct user errors while they watch so they can understand what I'm doing to prevent the issue from happening again.

LogMeIn Resolve Feature Ratings

Monitoring Tasks ()
Not Rated
6.0
Patch Management
6
Application Performance Management ()
Not Rated
7.4
Attended device access
9
Unattended device access
7
Mobile device access
6
Multiple-display support
7
Multiple concurrent sessions
8

Comments

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