Item: Cloudways
Rating: 10
Author: Michael Weisel

Overall Satisfaction with Cloudways

Use Cases and Deployment Scope

Cloudways has been our primary web hosting provider for the last eight years hosting all of our websites. We have multiple sites running on the Cloudways platform that utilize WordPress and Joomla. We switched to Cloudways after our previous provider was unable to scale at the pace of our growth and we outgrew their capabilities.

Pros and Cons

Pros

Their Tech/Customer Service is top notch
Their flexible pricing
Their stability
Their scalability
Slack integration

Cons

More flexible notifications

Return on Investment

Their $250/month service plan is beyond well worth it.
The ability to scale servers up and down has allowed us to stay within budget.
Their realtime billing lets us know exactly where we are throughout the month.
Their recommendations are always spot on.

Usability

They are constantly improving their dashboards and interface to make it easier to use and find the things that we use the most. It's a lot of features to pack in to one UI and they have done a great job of making it user friendly. Their layout is intuitive and easy to learn and is extremely granular. We are able to control every aspect of our websites and applications from an individual level from scaling, to cache, to DNS, security, WAF, and everything in between.

Alternatives Considered

SiteGround

We switched from SiteGround to Cloudways because we outgrew SiteGround. They were not as flexible, lacked the scalability that we needed, and their stability was causing downtime and loss of revenue. When we switched to Cloudways, their support team not only helped us migrate over from SiteGround, they assisted us in making needed improvements to create better efficiencies that we had had in the past. Cloudways was so good that we decided from the beginning to pay for their support package to ensure that we had the assistance that we needed to grow.

Key Insights

Do you think Cloudways delivers good value for the price?

Yes

Are you happy with Cloudways's feature set?

Yes

Did Cloudways live up to sales and marketing promises?

Yes

Did implementation of Cloudways go as expected?

Yes

Would you buy Cloudways again?

Yes

Other Software Used

Slack

Likelihood to Recommend

Cloudways has been a great fit for our organization and has allowed us to host as many sites as we need and scale those websites. We have a paid service plan and their team of support agents is the best that I have ever worked with. They have helped us through numerous scenarios over the years and are always there 24/7/365. From simple questions to the most complex hat we could come up with they are always willing to roll up their sleeves and see issues through to completion.

Comments

Please log in to join the conversation

Cloudways has helped our company grow and scale over the last eight years