What TrustRadius Research Says
Pricing Concerns
Reviewers express significant concerns regarding the pricing of IT Glue, particularly noting that it is expensive for smaller organizations or single-tech shops. Many believe that the cost is more suitable for larger managed service providers (MSPs) with multiple technicians. This perception leads to the conclusion that smaller businesses may find it challenging to justify the investment.
Value Perception
Despite the high cost, some users find considerable value in IT Glue's organized and efficient documentation capabilities. They appreciate that the platform effectively addresses their needs, ultimately leading to a positive return on investment (ROI) once implemented. This indicates that while the pricing may deter smaller organizations, those who do adopt the service often recognize its benefits in terms of time and resource management.
Mixed Opinion
The mixed opinion arises from the contrasting experiences regarding the product's value for money. Some reviewers criticize IT Glue for being overpriced and less effective than specialized alternatives, while others emphasize its comprehensive features and the organizational benefits it provides. This disparity suggests that the perceived value of IT Glue may vary significantly based on the specific needs and size of the organization using it, leading to differing conclusions about its overall worth.
