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Blackberry UEM

Blackberry UEM
Formerly Good

Overview

What is Blackberry UEM?

BlackBerry UEM (formerly from Good Technology) offers a complete enterprise mobility management solution, including capabilities for mobile device management, mobile application management, mobile content management, identity access management and mobile security and containerization.

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Learn from top reviewers

Blackberry UEM (formerly Good) - The secure on-premise solution for the enterprise

Rating: 7 out of 10
February 26, 2020
IncentivizedVetted ReviewVerified User
BlackBerry UEM (formerly Good) is used to secure user's access to exchange server mail from mobile devices (iOS and Android) and create a connection to the LAN where users can...
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Norman Hazlewood
Professional - Information Technology
IT Manager
Caribbean Export Development Agency
BlackBerry UEM3 years of experience

BlackBerry UEM is an overall well-designed mobile device management platform

Rating: 8 out of 10
January 16, 2020
IncentivizedVetted ReviewVerified User
We used BlackBerry UEM to manage all of our mobile devices at our company. It helped us with the initial setup of rolling out phones to our employees, as well as monitoring th...
Continue reading
Verified user
Engineer
BlackBerry UEM8 years of experience

Good is not so Good

Rating: 5 out of 10
May 12, 2014
Vetted ReviewVerified User
Good is used as a mobile email client for employees to send and receive office emails on the go. Everybody in our organization uses Good to access office emails on their mobil...
Continue reading
Tapan Jain
Team Lead - Professional Services
Senior Analyst
dunnhumby
BlackBerry UEM1 year of experience

Good Might Not be so Good

Rating: 5 out of 10
March 19, 2014
Vetted ReviewVerified User
Good is a mobile security software used across the organization to provide employees with secure access to e-mail from their mobile devices. Good is compatible with Android an...
Continue reading
Angela Snyder, CF APMP, ITIL
Manager - Corporate
Sr Proposal Writer
TASC, Inc.
BlackBerry UEM1 year of experience
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Pricing

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Blackberry UEM

Blackberry UEM

N/A
Unavailable

What is Blackberry UEM?

BlackBerry UEM (formerly from Good Technology) offers a complete enterprise mobility management solution, including capabilities for mobile device management, mobile application management, mobile content management, identity access management and mobile security and containerization.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Blackberry UEM - Enrolling iOS Device Demo

YouTube
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Product Details

What is Blackberry UEM?

Blackberry UEM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

BlackBerry Unified Endpoint Management - UEM has received positive feedback from users, reviewers, and customers for its ability to secure and extend data life cycle management to end-user devices, including mobile and user-owned devices. Users have praised UEM for its seamless activation of client software and device management capabilities over the air. They have also emphasized the critical importance of accessing email and calendar while away from the office, and they appreciate the security features provided by BlackBerry UEM. Reviewers have highlighted the convenience of being able to email and chat outside the office through their phones, while customers have found UEM useful for checking their calendars and emails while away from their desks.

UEM has been commended for its ability to provide better monitoring of security, especially when dealing with sensitive client data. Customers have mentioned that their company switched from work BlackBerry phones to Samsung devices, and all Samsung devices were installed with BlackBerry UEM to ensure secure configuration of work content. Users have valued the mobile connectivity to workplace platforms and databases provided by UEM via VPN. Reviewers have noted that UEM provides constant connectivity, allowing them to stay tied in to work at all times and respond to email questions from their phones without missing out on critical email threads and discussions.

UEM's ability to manage a multi-vendor fleet of devices and control application installations has been appreciated by users. Reviewers have praised UEM for its easy management of user mobile devices and reliable system erase in case of theft. Customers have found UEM beneficial for checking email and calendar while on the go, especially when they are not at their desks. They have also emphasized the importance of security and access to corporate email, which UEM offers. Users have mentioned that getting used to UEM takes some time, but once they do, they find it worth it.

Overall, BlackBerry UEM provides secure management of end-user devices, extends data life cycle management, and offers better monitoring of security. It allows users to conveniently connect work tasks, meetings, contacts, and chats with just one touch. UEM ensures critical access to email and calendar while away from the office, offers seamless activation of client software over-the-air, and provides mobile connectivity via VPN. It also allows organizations to manage a multi-vendor fleet of devices, control application installations, and ensure the encryption and security of sensitive data.

Useful and secure platform: Users have found Blackberry UEM to be a useful and secure platform for accessing internal apps. Many reviewers appreciate its ability to keep their work safe and secure.

Convenient access to various apps: Users like the convenience of being able to connect with various apps, such as chat, WebEx, and work internet, all within Blackberry UEM. This feature allows users to easily access different applications in one place.

Simple user interface: The user interface of Blackberry UEM is simple and easy to navigate, making it easy for users to access email, calendar, tasks, and chat. Reviewers appreciate the simplicity of the layout which is compatible with users at all levels of experience.

Slow and Unresponsive Navigation: Some users have experienced slow or stalled navigation between functions in the Blackberry Unified Endpoint Management suite. This issue can be frustrating and time-consuming, affecting overall efficiency.

Limited Notification Details: Several reviewers have mentioned that the app does not provide detailed notifications for new emails and meetings. It is unclear whether this limitation is implemented by their company or if it is a restriction of the service itself.

Complex Implementation/Upgrade Process: Users have found the software relatively difficult to implement or upgrade, suggesting the need for a useful quick-start guide or dedicated support personnel. Additionally, there are minor quirks with some integrated apps that require support involvement to resolve.

Users have made several recommendations based on their experiences with the Blackberry UEM. Here are the three most common recommendations:

  1. It is important to have the correct access permissions when using UEM and to familiarize oneself with all the errors. Users emphasize the need to understand and configure the access permissions properly in order to ensure a smooth experience while using the product.

  2. Instead of Blackberry devices, many users recommend using Samsung or iPhones due to their better performance and market presence. These users highlight that Blackberry devices may lag behind in terms of technological advancements and suggest opting for other brands for a more up-to-date experience.

  3. For secure configuration on Android devices, users highly recommend Blackberry UEM. They perceive it as reliable and effective in providing secure mobile device management (MDM) solutions, particularly on Android platforms.

These recommendations provide valuable insights from users who have used the product and help potential users make informed decisions about their choice of mobile device management solutions.

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(1-4 of 4)

Blackberry UEM (formerly Good) - The secure on-premise solution for the enterprise

Rating: 7 out of 10
Incentivized
February 26, 2020
NH
Norman Hazlewood
IT Manager
Caribbean Export Development Agency (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
BlackBerry UEM
3 years of experience
Use Cases and Deployment Scope
BlackBerry UEM (formerly Good) is used to secure user's access to exchange server mail from mobile devices (iOS and Android) and create a connection to the LAN where users can access network resources such as file shares and intranet. The on-premise solution was utilized to have full control over the entire setup to secure the network environment.
Pros
  • Separates your mobile device into a personal and work environments
  • It does not allow corporate data to be accessed by social media or other 3rd party apps like Facebook and WhatsApp unless specified.
  • It allows a company to securely expand the services offered within its network to mobile devices.
Cons
  • Better to be used on Windows 10 machines
  • The software is relatively difficult to implement/upgrade with a very long administration guide. Either a useful quick-start guide or dedicated support personnel for implementations after purchase licenses to setup would be helpful to get customers up and running quickly with minimum headache.
  • You do find some minor quirks with some of the other apps that integrate into the ecosystem, where support is needed to get involved. For example, 3rd party note-taking apps. But generally, once working, it works well.
Likelihood to Recommend
If you want to connect securely, connect the mobile android or iOS devices to your network for communication purposes, where you have control over all the devices, who can access the network and remove the corporate data from those same devices if the need arises.
Return on Investment
  • Significantly improves security on our exchange on-premise environment
  • More user support for IT admins to assist in setups or if quirks arise
  • It provides tools that allow users to continue working away from the office.
Alternatives Considered
When I compared Black BerryUEM (formerly Good) with MaaS360 and AirWatch at the time, BlackBerry UEM (formerly Good) offered better integration into the network as well as better mobile clients to execute work. Access to 3rd party apps that can be used e.g., ability to synchronize and edit notes. This, however, may have changed in recent years.
Support Rating
5
If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.
Other Software Used

BlackBerry UEM is an overall well-designed mobile device management platform

Rating: 8 out of 10
Incentivized
January 16, 2020
Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employees
Vetted Review
Verified User
BlackBerry UEM
8 years of experience
Use Cases and Deployment Scope
We used BlackBerry UEM to manage all of our mobile devices at our company. It helped us with the initial setup of rolling out phones to our employees, as well as monitoring their usage and tracking the location of the phones if they were lost. The overall functionality was helpful in keeping a security standard across the entire organization for mobile usage.
Pros
  • Security and Web Filtering are easy to set up and maintain
  • Initial set up and install of company profile onto Android/iOS devices
Cons
  • Licensing costs could be streamlined and easier to manage
  • Functionality could be improved with iOS devices
Likelihood to Recommend
BlackBerry UEM is well-suited if you are looking for an all-in-one mobile security management platform. From the initial rollout and install of the software onto a device, to the deactivation and removal off the network, it works well and is easy to maintain. The one area where it could still use improvement is working with iOS devices, due to the non-native app functionality.
Return on Investment
  • Security profiles have been effective in managing user devices.
  • Location tracking has helped locate lost and stolen devices.
Support Rating
8
Support was sufficient when contacted via their online ticketing system, as well as when calling their support line. They were quick to respond and assist with any issues we were having, in addition to remotely accessing our server to provide help. The online documentation and updates were frequently updated to provide assistance as well.
Other Software Used

Good is not so Good

Rating: 5 out of 10
May 12, 2014
TJ
Tapan Jain
Senior Analyst
dunnhumby (Marketing and Advertising, 1001-5000 employees)
Vetted Review
Verified User
BlackBerry UEM
1 year of experience
View profile
Use Cases and Deployment Scope
Good is used as a mobile email client for employees to send and receive office emails on the go. Everybody in our organization uses Good to access office emails on their mobile device. My organization is able to provide employees with access to emails, contacts and calendars without worrying about the encryption and security of sensitive data. Also, as it can be configured over almost every smartphone, my organization is saving money by not having to provide dedicated devices to employees.
Pros
  • It allows fast access to sensitive and classified business info without worrying about the confidentiality theft.
  • Further, I don't need to carry a separate office mobile to be in sync with business emails and syncing with calendars.
  • Good acts as a security layer between my personal data and business data. Also, the feature to provide offline notifications for upcoming or any missed meetings/appointments is very useful.
Cons
  • One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
  • It's not possible to save or forward attachments from my inbox on my device
  • Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.
Likelihood to Recommend
It's definitely a decent app to access emails and calendars on the go except for the fact that you have to log in again five minutes after your last login. It somehow doesn't store your password. Good keeps all your company data separate and completely encrypted from your personal data. Your IT department in a flash can zap everything inside Good. IT has the ability, by design, to remove all of the company's data from your device. This is vital in a world where devices are lost and stolen all the time. With the 'bring your own device' concept gaining momentum in a lot of organizations, Good provides an alternative to organizations without having to worrying about data security and theft.
Return on Investment
  • My Organization is able to provide employees with access to emails , contacts and calendars without worrying about the encryption and security of sensitive data. Also, as it can be configured over almost every smartphone, my organization is saving money by not having to provide dedicated devices to employees.
  • The IT department has the ability, by design, to remove all of the company's data from your device. This is vital in a world where devices are lost and stolen all the time.
  • Initially only top management people could access emails on the go on the devices provided and configured by the organization. Now, anyone has the convenience of accessing emails on the go.
Alternatives Considered
  • Microsoft Outlook
Well, selecting Good was an organization level decision and not my personal one. I like Good from the security perspective and that it helps our IT department avoid worrying about data theft. Otherwise, from the perspective of user convenience, Outlook scores way over Good with it's real time delivery of email, real time syncing and a host of other features.
Likelihood to Renew
4
If given a choice, I would like to access office emails directly using Microsoft Exchange. Entering login passwords every five minutes seems painful and syncing of emails is not done in real time.

Good Might Not be so Good

Rating: 5 out of 10
March 19, 2014
AS
Angela Snyder, CF APMP, ITIL
Sr Proposal Writer
TASC, Inc. (Defense & Space, 51-200 employees)
Vetted Review
Verified User
BlackBerry UEM
1 year of experience
Use Cases and Deployment Scope
Good is a mobile security software used across the organization to provide employees with secure access to e-mail from their mobile devices. Good is compatible with Android and iPhones and is comprised of a mobile app users download to gain secure access their email, calendar, and contacts from their mobile device.
Pros
  • Ability to access secure email from anywhere
Cons
  • Does not integrate with mobile device 'email' features
  • Does not automatically check for new emails - users must ensure the app is left open in the background and periodically log in to the app to keep updated on incoming email traffic
  • Meeting reminders come late through this app
  • No accessibility to common Outlook functions including attaching read receipts, out of office assistant, etc.
Likelihood to Recommend
I would recommend Good for access to secure email and calendar only because there is no alternative available through my company. The app is cumbersome and requires password log in each time. There is no ability to set a signature for email replies - they automatically have a 'sent with Good' signature line that cannot be edited.
Return on Investment
  • Increased employee efficiency because email and calendar data is accessible anytime, anywhere
  • Possibility for missed emails or late replies over a period of time because the app does not automatically refresh on a normal schedule
Alternatives Considered
I have not used any other secure mobile software
Likelihood to Renew
5
I will renew use of this product for as long as the company supports its use.
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