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Best Digital Experience Monitoring (DEM) Tools 2025
What is Digital Experience Monitoring (DEM) Software? Digital Experience Monitoring (DEM), also called end user experience monitoring (EUEM), gives IT personnel visibility into users’ digital experiences with given machines, tools, and websites. The software first gathers information about how applications and business transactions affect front-end experience. The software then presents this information to IT personnel in a way that reflects the user (such as employees) perspective, in ...
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All Products(1-25 of 49)
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Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) ... - 3
SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service. - 4
Splunk Observability Cloud aims to enable operational agility and better customer experience through real-time AI-driven streaming analytics allowing accurate alerts in seconds. It is designed to shorten MTTD and MTTR by providing real-time visibility into cloud infrastructure and services. - 5
Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution. - 6
Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications. - 7
ManageEngine Applications Manager is an application performance management solution that also provides the ability to manage end user experience of enterprise Internet Services and hosted Web Services. - 8
Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their ... - 9
HeadSpin is a Digital Experience AI Platform that combines a global device infrastructure, test automation, and ML-driven performance and quality of experience analytics. HeadSpin is designed to empower engineering, QA, operations, and product teams to assure optimal digital experiences across all ... - 10
Riverbed Aternity delivers AI-enabled insights based on real end user experience data and high-fidelity telemetry across endpoints, application, infrastructure and network. - 11
eG Enterprise is a converged application and infrastructure monitoring solution that enables organizations to ensure peak performance of their business-critical applications and IT services. The vendor’s value proposition is that with eG Enterprise, users can monitor every layer and every tier of ... - 12
FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the ... - 13
Tanium delivers Autonomous Endpoint Management (AEM) with the goal of allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. - 14
ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical resources, ... - 15
Exoprise delivers visibility at the intersection of cloud apps, users, and networks. This is to enable organizations to continuously improve user experience and increase productivity. Exoprise helps to proactively detect problems before users are affected, isolate the root cause, and resolve issues ... - 16
Germain APM is an application performance monitoring tool. - 17
Cisco® Provider Connectivity Assurance (formerly Accedian Skylight) delivers subsecond performance monitoring with precision for business-critical networks, services, and applications. It is used to take preventive actions with AI-native predictive analytics and insights. - 18
Oracle's Real User Experience Insight is an application performance management offering, designed to enable enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated users, reduce ... - 19
Synthetic Monitoring from Blue Triangle is a solution designed to ensure a site is up and running on all devices to catch issues before customers do. - 20
SpeedCurve measures the interplay between web design and web performance. They offer user experience monitoring tools that provide insight into what visitors are experiencing. - 21
Yottaa automates the monitoring and optimization of eCommerce sites. - 22
Non-delayed UX data of visitors. Agencies and merchants are using Real User Monitoring (RUM) to know pagespeed gains from deploys, spot issues, and improve their website or shop's SEO, bounce and revenue.Extra metrics and dimensions based on Core Web Vitals ... - 23
Lakeside Software offers cloud-based digital experience management. Lakeside’s Digital Experience Cloud, powered by SysTrack, gathers and analyzes more than 10,000 metrics every 15 seconds from every endpoint across the environment, collecting edge-based device telemetry data. With continuous ... - 24
Zipy is a digital experience monitoring platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one solution while ensuring privacy and security.Users of Zipy can:- Understand user behaviour to avoid churn - Monitor live users and real time ... - 25
SolarWinds Observability is a SaaS offering purpose-built to enable DevOps teams to have unified and correlated end-to-end visibility across the technology stack, from the infrastructure, database and application to the end-user experience. It helps organizations meet service-level agreements ...
Learn More about Digital Experience Monitoring (DEM) Software
What is Digital Experience Monitoring (DEM) Software?
Digital Experience Monitoring (DEM), also called end user experience monitoring (EUEM), gives IT personnel visibility into users’ digital experiences with given machines, tools, and websites. The software first gathers information about how applications and business transactions affect front-end experience. The software then presents this information to IT personnel in a way that reflects the user (such as employees) perspective, in digestible tables, charts, graphs, etc. Some DEM products focus strictly on monitoring, while others also include management and remediation capabilities in their platforms.
Digital experience monitoring is particularly important in a virtual desktop infrastructure (VDI), or when application virtualization is being used to deliver services. In these environments it is not always clear how application performance affects the end user's desktop workspace. Additionally, information gathered by DEM tools can be useful for analysis of software license utilization patterns, and budget rationalization.
These applications make DEM tools highly useful for monitoring employees’ digital experiences, as the most common users of VDI and virtualization instances. DEM products can dramatically improve employees’ digital experiences, and broader productivity as a result. The other primary use case is to monitor other end-users’ digital experiences, such as product customers or consumers.
DEM heavily leverages the application performance monitoring (APM) framework. Vendors offering DEM tools may offer whole and integrated APM or IT Infrastructure monitoring suites, or may focus on DEM and playing nicely with third party software. DEM products can utilize a range of discrete monitoring features, including:
- Synthetic monitoring
- Real user monitoring
- Network visibility
- Application performance monitoring
- Endpoint monitoring
These tools, when used together, provide a range of benefits to businesses. Real-time IT visibility allows organizations to proactively monitor and surface when there are inefficiencies, blockers, or disruptions in users’ digital experiences. Given the elevated expectations consumers and employees have around digital experiences, managing digital experiences deliver greater value than they would have before. DEM functions also help resolve omnichannel fragmentation from having disparate systems interconnected to widely varied degrees. These tools help identify where the gaps are in digital flows, and guide next steps towards patching said gaps.
Digital Experience Monitoring Tools Comparison
Consider these factors when comparing digital experience monitoring tools:
- Breadth and Depth of Data: What depth of data can each option deliver to the IT department. How real time is said data? What level of historical tracking and trends visibility is available?
- Monitoring vs. Remediation: Consider how valuable it would be to add automated or guided remediation capabilities on top of the core monitoring capabilities. Monitoring will be a universal capability, but only select vendors offer built-in remediation assistance at this point.
- APM vs. EUEM focus: Consider each vendor’s historical products/legacy approach to DEM. Some vendors focus on application performance management, which may lead to more technically-focused DEM. In contrast, end-user experience monitoring may facilitate deeper front-end user experience insights.
Start a digital experience monitoring product comparison here
Pricing Information
Digital experience monitoring products are usually priced by the amount of events/activity being monitored. Some pricing starts at $10+/month per 10,000 events. Most DEM vendors do not publish standard pricing, since pricing can vary significantly based on the specific use case and deployment environment.
Digital Experience Monitoring (DEM) FAQs
What are digital experience monitoring platforms?
Digital experience monitoring software gives IT professionals direct visibility into users’ entire digital experience flow using a range of real and synthetic monitoring methods.
Why is digital experience monitoring important?
Digital experience monitoring improves end users’, such as employees’, productivity and satisfaction when working with businesses’ digital systems and interfaces. It also improves IT efficiency and proactivity.
What’s the difference between digital experience monitoring and application performance monitoring?
DEM gives data from the point of view of the front-end user, while APM focuses on technical application performance signals. DEM capabilities usually include some elements of application performance management.