Progress Kendo UI vs. ServiceNow App Engine

It allows us to extend the components or create new components in an easy way. The control suite is complete and powerful enough that you do not need to consider other competing packages. The controls are relatively easy to implement and when we ran into problems the documentation and online support were very reliable.

Incentivized

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

Incentivized

• Kendo UI controls provides rich set of features and capability that is required for enterprise products.
• Performance of controls are satisfactory overall though few other vendors provides extraordinary performance for specific controls and for specific purpose. Kendo UI provides most of the required controls and with rich feature that made us to select Kendo UI controls for our development.
• Kendo UI controls quality, in terms of performance, robustness and well defined interfaces are very positive notes.

Incentivized

• Perfect tools for easy task management.
• Coordination platform.
• Effective project documentation.

Incentivized

• Kendo UI is always moving forward and staying current with latest development trends. While that is beneficial, that can cause some issues when supporting customers (particularly government) that don't move their IT infrastructure along nearly as fast. A prime example is web font icons. Great and easy to use, but where Kendo UI utilizes web font icons as the sole means of displaying an icon, not all organizations (again, especially government) allow the use of these. There have been times where Kendo UI became unusable and we had to downgrade to a version a few years old. Makes continued payment for licenses sometimes feel wasted as we may not be able to always use the new releases
• Kendo UI has a wonderful feedback system and they do indeed listen to the community. However, there do seem to be some instances where there is large support for a new feature/component and it never gets addressed. It is easy to understand that not all ideas are easy or even prudent to implement, but would be nice to see a better follow-up on ideas with a current status
• Refreshing Kendo UI grids is simple, yet the standard API method causes the grid to return to the default state. We have many use cases where we would love to update the grid data but need current grid state (such as expanded detail rows, sorts, filters, etc) preserved after the grid is updated so that users do not have to perform grid actions again to return to the desired state.

Incentivized

• Improve the UI of the environment
• The left panel in service now is clumsy that can be improved.
• Connect service now with callers email for any notification related to any incident raised.

Incentivized

Nothing better has come along. I'm always on the lookout for new UI libraries and I have tried most of them. Kendo has done a good job of keeping my business. They aren't perfect, but no one has done it better as far as I can tell. I'll keep a look out and my rating may change in the future if they get complacent.

Incentivized

There are limited use cases where we are just using the service now app engine as of now

Incentivized

it's easy to implement in applications. The kendo widgets are able to be used in almost any type of business application which has a UI. For most part, once the developer has completed a project which uses Kendo, many time code can be copy/paste into a new application. Kendo UI documentation keeps improving so finding the answers to questions can be easy

Incentivized

overall it's a good software, but I think it could be updated to give it an edge over other platforms

Incentivized

The errors that we have detected were not of great importance and the online support provided a temporary solution until the next release.

Incentivized

Almost 100% available on time

Incentivized

Reports sometimes take a bit of time to load

Incentivized

Overall, we are satisfied with the support offered by the Progress Kendo UI team. We had raised few helpline incidents in the past and they have been resolved timely by the team. Also, we were satisfied with the level of information and support provided by the team.

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

it took me about one day to make the components available for all the team members, including a quick demo, parallel setup in everyone’s workstation and packages deployment into our nuget server after 3 days of one to one support, everyone was able to use the components or find help in the documentation or resuest support

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

At the time of our product selection we identified better cross-browser compatibility and we estimated that turnaround for support was superior. At the time, the vendor had a higher positive feedback footprint among their user community.

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

Incentivized

Never faced a problem even when we threw a large amount of data at it

Incentivized

It is scalable but not reliable

Incentivized

• Kendo UI has saved us a ton of time in development.
• We were able to get certain things to market faster due to the fact that we didn't have to piece multiple libraries together like is so common with modern web development.
• Because of the price of the library, however, we have not been able to purchase upgrades every year.

Incentivized

• Effective and profitable multiple project management platform.
• The tracking of project activities and contract management the tool is amazing.
• Effective solution of files sharing and easy project comment sharing software.
• Intuitive collaboration solution.

Incentivized