TrustRadius Insights for Wrike are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficient Organization: Users praise Wrike for its organizational capabilities. Users especially note the structure of folders, projects, and tasks. This feature allows users to stay up to date on their tasks and allocate resources effectively.
Highly Customizable Platform: Some users have found Wrike highly customizable, catering to various team needs and use cases, enhancing flexibility and adaptability. Users especially appreciate the customizable personal dashboard and the to-do list feature in Wrike, allowing for personalized organization and task management. The ability to tailor the platform according to specific project requirements has been praised for its versatility and effectiveness in meeting diverse organizational demands.
User-Friendly Interface: Customers have praised the user-friendly interface of Wrike, making it easy to navigate and use, contributing to a seamless user experience. The intuitive design of the interface has been commended for simplifying task management processes and facilitating swift adoption by both new and experienced users alike.
We utilize Wrike across our organisation primarily for project management. Our company has roughly 5000 employees internationally and the support/enablement/tech teams mostly use Wrike.
Pros
Delegation of tasks
Timescales of work
Ability to see sub-tasks within wider projects
Cons
Maybe offering a more condensed email notification for reminders
Easier punchouts to other tools
Ability to conduct projects within the tool itself
Likelihood to Recommend
Projects with multiple owners looking after different tasks. Especially if said owners are located sparsely from one another.
Wrike is used to track training task lists of new hires and project management. It can provide a detailed breakdown of tasks and subtasks that need to be completed for new hires who are overwhelmed with the new hire training. For project management, it is great for assigning tasks to individuals to be completed by them.
Pros
Assigning tasks.
Creating Detailed sub-lists.
Providing overview for project management.
Cons
Assigned dates and times for tasks.
limited access for new hires, however I believe that to me an organization preference.
Likelihood to Recommend
As previously described, it is great for new hire lists and task management.
VU
Verified User
Banking Specialist in Customer Service (201-500 employees)
We use Wrike for all our internal and cross-functional project needs at my organization. It's a handy tool for determining your week-by-week project load, to-do list, and identifying areas where you're falling behind in your workload. Also very useful for cross-team collaboration, where we need to discuss different deliverables and have a friendly debate in the comments section. We can break down long, complex projects into manageable pieces, allowing us to understand each element before we begin working, while also being able to adjust along the way.
Pros
Cross Team Collaboration.
Open Communication.
Organization
Automations
Reviews
Cons
User Interface.
Dynamic Anchor Dating.
Version Controlling.
Likelihood to Recommend
Wrike is great for organizations with work groups who typically don't meet in person or regularly through video calls. You can do tons of collaborative work in Projects and Comments and deliver complex projects using just those features. Wrike is less effective for client delivery projects that require repeatable tasks to be reported, as the reporting functionality in Wrike is lacking.
VU
Verified User
Customer Engagement Program Manager in Sales (201-500 employees)
I use Wrike as our full-time project management tool at my company. We also have Jira, but we wanted to include Wrike in our tech stack because of its project management capabilities and the extent of automation and customization it provides to its users. Our stakeholders are pleased with it, as it is the only tool they have to rely on for all their projects and tasks. All the automation and request intake processes are set up so smoothly that it eases the work for everyone.
Pros
Project management capabilities.
Wrike automation using Unito.
Connection with third party automation tools and availability of API endpoints.
Cons
Wrike automation using Unito is very buggy as it breaks a lot.
More automation features should be added in Unito.
Documentation and troubleshooting content could be improved.
Likelihood to Recommend
Wrike is very well suited for such business cases where it requires project management, task management, team collaboration, time tracking, customisation in the views but when it comes to extensive workflow automation along with its interaction to other tools then it lacks behind sometimes as all the features are not possible internally through automation and we require additional tools like workato to connect wrike with other tools.
My team uses Wrike to track all ongoing client deliverables and to communicate updates accordingly. We support quite a few different brands and Wrike is helpful in its ability to categorize and display action items, assign ownership to different team members, and display updates for everyone's visibility. It's easy to lose track of different projects and deliverables, so Wrike serves as a central source of truth for all items.
Pros
Project Management
Organization
Flexibility and Customization
Cons
UI can feel busy at times
Likelihood to Recommend
Wrike is best suited for a team who needs a central tool to help manage ongoing tasks. It could be leveraged internally or externally - I find it particularly useful for client facing teams but the platform's flexibility certainly could have a multitude of use cases.
For example - in a given month, if a team needs to produce 1 monthly report, 2 ad hoc analyses, a QBR, and various other strategy deliverables, Wrike helps keep track of progress and updates on each.
Our company uses Wrike to help project manage various tasks for different clients and we also have our own internal Wrike instance.
On the surface, Wrike's built in status, assignee, and comment functionality allow our team to keep tasks up to date and organized. Usually after meetings with clients, we have items to action on. From here, we create these tasks in Wrike, assign the task to the correct user, populate a description, and enter a start and end date.
We also use Wrike's integration with Zapier. This integration is connected to our Slack instance and lets our team members know if they have any tasks that are overdue and/or are in need of an update. This allows us to automate the project manager role for basic day to day operations.
Pros
Clean interface and intuitive use.
Overall Wrike's interface is very friendly. I will log into Wrike and not be overwhelmed by the tasks that lie ahead. I know where to go to find the tasks that are assigned to me and Wrike's workspace and folder structure allow me to help keep tasks organized.
Wrike is intuitive. When creating a task, populating a name, assignee, start and end dates, and a description just makes sense. Compared to other tools, Wrike is very easy to use.
Dashboard functionality - the ability to create custom dashboards to see what tasks are assigned to certain users.
I think it is easy for tasks to fall through the cracks. With custom dashboards, we are able to avoid this issue
Multiple instances.
We have many clients and being able to switch between instances by the click of a button makes it really easy. In the past, we were using a different project management tool than our clients and we were needing to transfer information from one place to another. This created inefficiencies.
Customization.
Within each project, you can create different views of the task. This allows us to really only display what is really needed to be seen by the team.
Cons
Templating.
For example, let's say we are onboarding a new client. There are certain tasks that need to be done. It would be great to be able to create a new project and have certain tasks preloaded.
Importing.
Importing may seem easy, but there is so much nuance to it. The fact that you need to make sure the parent task comes before child tasks is very difficult to do without the help of AI. Also, I am not sure it is possible if you have a thousand tasks to import, to make sure that you have a folder structure and parent/child tasks.
I also find that the documentation is lacking and the 2 import methods lacking as well.
Customize my inbox. When I log into Wrike, my Inbox is the first thing I see, but this doesn't show the full picture of what I want it.
Likelihood to Recommend
Any company that has a lot of moving pieces could benefit from using Wrike or a project management tool. I find it even more necessary if a company is having trouble staying organized and finds tasks falling through the cracks.
I would say that Wrike or another project management tool is unnecessary if you aren't constantly creating new tasks. If you are a company that might have only a handful of tasks, a project management tool like Wrike may not be necessary. If this company has plans to grow and finds that its task list is growing, a tool like Wrike would be beneficial.
At our small marketing agency, Wrike is intended to be the solution for managing all our incoming and outgoing work. Its purpose is to act as a single source of truth for everything related to our projects. We use it for critical functions like project planning, resource planning and forecasting, workload management, and time tracking. The goal is to enable our subject matter experts to deliver their work according to clear task information, manage files efficiently, and facilitate reviews and approvals. For project managers, Wrike aims to help them stay on top of their efforts and report effectively to leadership. Ultimately, it's meant to allow leadership to review progress at a glance.
Pros
Keeps all our work highly organized, making it easy to find what we need.
Automation rules are helpful for moving tasks and projects forward without manual intervention.
Wrike houses a powerful search feature.
Cons
Time tracking: This is the most infuriating. There's a lot of nuance and post submission work that needs to happen (think mass editing, correcting, etc) and in my opinion, their capability here falls very short. The capability is very basic, not much more complex than Excel. If time tracking is very important to your business, Wrike is not your answer.
Steep learning curve: I wish Wrike were a little more forthcoming about this. We're a very small agency and this is too much product for us; there's so much dedicated to custom/complex reporting capabilities (not a surprise since it's part of their enterprise packages) at the expense of very basic features. In my opinion, the custom reporting is not for the everyday user, which defeats the purpose.
Speed/Performance: In my experience, this thing is a behemoth, and as such, there's lag between view switching, takes time to load big projects, and bugs are not uncommon.
Views: There's so much nesting going on that when you finally get into a task, you're left with a one-inch tall window to scroll through information. It's really clunky.
Integrations: I find Wrike to be very behind in the number of integrations... BugHerd? Fireflies?
Likelihood to Recommend
If your agency typically engages in large-scale, complex, multi-phase, detailed efforts, Wrike is for you. If you need a nimble, easy-to-use and get started tool, Wrike isn't it.
Wrike makes sure that we have a single source-of-truth for all Marketing projects across all different regions and across all different types of projects.
For new projects, it ensures that we have a unified entry point and a standard template for all marketing projects outlining the basic requirements and making sure projects are complete before they are finally submitted.
We also use Wrike to have a single source-of-truth for Marketing material requests so that it is easy to follow-up any requests from the business.
Finally, it ensures we have a historic database to find back any projects in the past.
Within the project management, it is important to note that Wrike also offers a single source-of-truth of who is doing what and ensures we can correctly do our (resource) planning.
Pros
Project Management
Resource planning
Calendar management
Project templating
Cons
Integration with Jira and Confluence
In-depth customization
Likelihood to Recommend
Wrike is ideal for small to midsize companies that need a project management tool. Wrike is a user-friendly tool, for the end-users it is easy-to-use with a simple user interface, users need relatively little time to start using the tool. The tool is also easy to set up. So IT can have the tool up-and-running in no time and users will easily navigate the tool without too much difficulty. Wrike is not ideal for companies (mainly larger companies with a complex ecosystem) that require intense customization and integration. The customization features of Wrike are limited. Also, the integration with our DAM System Bynder works great, but it has been a challenge setting up an integration with our ticketing system (ServiceDesk Now)
VU
Verified User
Product Owner in Information Technology (1001-5000 employees)
The greatest strength of this product that I have experienced through my uses is organization and workflow management. Wrike makes it easy to collaborate with coworkers internally in addition to tracking deadlines. I also love the ability to use subfolders and hierarchies which makes it much easier for everyone to organize a certain task within a certain team or pod.
Pros
add collaborators to any task
the checklist functionality which helps keep track of specific items or parts
the 'status' marker that is able to show anyone what stage the task would be in
Cons
the search feature sometimes does not work that well despite using keywords in a task's title
some email notifications seem delayed after an update has been made to a task
Likelihood to Recommend
I mainly used Wrike while working on large teams where it is not only common to have multiple tasks in rotation at once but where there are multiple cross-functional collaborators involved. It has greatly worked for me for times there would be recurring tasks in the pipeline, providing a nearly seamless way to manage the work; another aspect I love is how easily shareable they are, making it easy to track tasks with various team members and make adjustments.
VU
Verified User
Paid Search Specialist in Marketing (1001-5000 employees)
