Name: PowerReviews
Rating: 7.8 (32 reviews)
Author: PowerReviews

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Vertical-Specific

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### Customer Feedback and Reviews
Users consistently highlight PowerReviews's ability to gather and share customer reviews as a key strength of the platform. The reviews indicate that customers appreciate the ease of use and the value provided by PowerReviews in collecting and displaying user-generated content. While some users mention minor areas for improvement, such as the need for more interactive visuals and enhanced personalization options, overall, PowerReviews is seen as a valuable tool for businesses looking to engage with their customers through feedback and reviews. The platform's features, including review reporting and sharing capabilities, are praised for their effectiveness in helping businesses make informed decisions based on customer insights. Additionally, the ability to easily integrate PowerReviews into existing websites is highlighted as a positive aspect by users, contributing to a seamless customer experience. (Source Reviews: [1](https://www.trustradius.com/reviews/powerreviews-2022-07-18-20-51-16), [2](https://www.trustradius.com/reviews/powerreviews-2022-07-18-09-06-48), [3](https://www.trustradius.com/reviews/powerreviews-2022-07-18-10-22-53), [4](https://www.trustradius.com/reviews/powerreviews-2022-07-19-15-54-28), [5](https://www.trustradius.com/reviews/powerreviews-2022-07-22-15-24-23), [6](https://www.trustradius.com/reviews/powerreviews-2021-02-04-09-42-32), [7](https://www.trustradius.com/reviews/powerreviews-2021-02-04-09-38-38), [8](https://www.trustradius.com/reviews/powerreviews-2019-10-11-08-00-31), [9](https://www.trustradius.com/reviews/powerreviews-2019-10-11-13-30-58))

### Questions and Answers Engagement
Users generally appreciate PowerReviews for its effective questions and answers engagement features. Reviewers consistently highlight the platform's ability to streamline customer inquiries and provide prompt responses through the questions and answers section. The interactive Q&A functionality is seen as a valuable tool in enhancing customer satisfaction and building trust in the products and services offered. While some users have noted minor areas for improvement in the questions and answers engagement capabilities, overall, PowerReviews is recognized for its contribution to facilitating meaningful interactions between businesses and consumers through insightful responses to queries. (Source Reviews: [1](https://www.trustradius.com/reviews/powerreviews-2022-07-18-09-06-48), [2](https://www.trustradius.com/reviews/powerreviews-2022-07-19-15-54-28), [3](https://www.trustradius.com/reviews/powerreviews-2021-02-04-09-38-38), [4](https://www.trustradius.com/reviews/powerreviews-2019-10-11-13-30-58), [5](https://www.trustradius.com/reviews/powerreviews-2019-10-11-08-00-31))

### Customer Service and Support
Users commonly praise PowerReviews for its strong support team and efficient customer service capabilities. Reviewers consistently highlight the helpfulness and proactiveness of the support team, emphasizing the quick responses to inquiries. The platform's simple Q&A process and well-designed UX further enhance the overall customer service experience. While there may be some mixed opinions about other aspects of PowerReviews, the consensus remains positive regarding its customer service and support functionalities. (Source Reviews: [1](https://www.trustradius.com/reviews/powerreviews-2022-07-19-15-54-28), [2](https://www.trustradius.com/reviews/powerreviews-2019-10-11-08-00-31), [3](https://www.trustradius.com/reviews/powerreviews-2019-10-11-13-30-58))

### Reporting and Analytics Dashboards
Some users appreciate the visibility and insights provided by PowerReviews's reporting and analytics dashboards, finding them beneficial for campaign control and data evaluation efficiency. However, others express concerns about the organization of administration tools and the lack of interactivity in the dashboards. Users with limited coding knowledge may face challenges in getting started with the platform's reporting and analytics features. (Source Reviews: [1](https://www.trustradius.com/reviews/powerreviews-2022-07-18-10-22-53), [2](https://www.trustradius.com/reviews/powerreviews-2022-07-18-20-51-16))

### Trust and Confidence Building
Reviewers generally agree that PowerReviews excels in fostering trust and confidence among customers by providing a platform for genuine and transparent product reviews. Users appreciate the ease of implementation and the customizable display options that contribute to enhancing the credibility of the reviews. While some users suggest that small businesses might benefit from a more streamlined tool, overall, PowerReviews is recognized for its effectiveness in building trust and confidence in online transactions. (Source Reviews: [1](https://www.trustradius.com/reviews/powerreviews-2022-07-19-15-54-28), [2](https://www.trustradius.com/reviews/powerreviews-2022-07-18-10-22-53), [3](https://www.trustradius.com/reviews/powerreviews-2022-07-18-09-06-48), [4](https://www.trustradius.com/reviews/powerreviews-2022-07-18-20-51-16), [5](https://www.trustradius.com/reviews/powerreviews-2021-02-04-09-42-32), [6](https://www.trustradius.com/reviews/powerreviews-2021-02-04-09-38-38))

### Business and Product Insights
Reviewers have expressed a mix of opinions regarding PowerReviews's business and product insights capabilities. While some users find the platform's data product and brand analysis features to be robust and beneficial for researching business products, others feel that there is room for improvement in terms of providing more in-depth insights and analytics. The ability to customize and scale the system to match varying business needs has been highlighted as a positive aspect, although some users have raised concerns about the platform's effectiveness in delivering comprehensive business insights. (Source Reviews: [1](https://www.trustradius.com/reviews/powerreviews-2022-07-18-10-22-53), [2](https://www.trustradius.com/reviews/powerreviews-2022-07-18-09-06-48), [3](https://www.trustradius.com/reviews/powerreviews-2022-07-18-20-51-16), [4](https://www.trustradius.com/reviews/powerreviews-2022-07-19-15-54-28), [5](https://www.trustradius.com/reviews/powerreviews-2021-02-04-09-38-38), [6](https://www.trustradius.com/reviews/powerreviews-2019-10-11-13-30-58), [7](https://www.trustradius.com/reviews/powerreviews-2019-10-11-08-00-31))

PowerReviews users commonly recommend attending webinars for valuable insights. These webinars provide users with in-depth knowledge and understanding of customer feedback.

It is also advised to be transparent and open with the account team to ensure the best user experience. This approach helps address any concerns or issues promptly, leading to improved satisfaction with the platform.

Users suggest evaluating PowerReviews against BazaarVoice in terms of pricing. This comparison helps determine which solution offers better value for specific needs and budget.

These common recommendations highlight the importance of attending webinars, maintaining transparency with the account team, and considering price comparisons with competitors like BazaarVoice.

Slow PDP Loading: Some users have reported that the product detail pages, or PDPs, load slowly on the platform. This slow loading time can be frustrating for users and negatively impact their overall experience.

Repetitive Tasks: The nature of the tasks on the platform is quite detailed, which has led some users to feel like they are constantly performing repetitive actions. This repetition can decrease efficiency and engagement for these users.

Challenging Start for Non-Tech Users: Several users have mentioned that getting started on the platform without basic coding knowledge or assistance from a team member can be challenging. Navigating the backend interface and overcoming the initial learning curve may require persistence and additional support.

PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and distributing reviews on their websites, businesses can collect valuable insights for making informed business decisions. The software also enables businesses to easily manage and moderate reviews, ensuring that only authentic and helpful content is showcased. This feature not only provides value to customers through syndicated content but also helps businesses establish credibility and transparency. Additionally, PowerReviews offers a questions and answers feature, allowing customer service teams to address inquiries about products effectively.

Many businesses have found seamless integration of PowerReviews into their existing websites convenient. For example, [REDACTED] NUTS utilized PowerReviews on their direct-to-consumer website to provide transparent and honest reviews from customers. The software has been adopted by various brands and organizations across multiple projects as a means to request, collect, and publish reviews from consumers. As seen on Skechers.com, PowerReviews effectively collects and showcases user-generated reviews at the product level while offering the opportunity to address customer questions. Moreover, this software has global support for different web platforms, allowing businesses to expand their reach and engage with a larger audience.

One of the key uses of PowerReviews is in the e-commerce industry, where customer reviews play a vital role in building trust and informing purchasing decisions. Implementing PowerReviews on websites enables consumers to leave reviews on products, providing valuable feedback for future customers. This user-generated content not only guides potential buyers but also enhances consumer confidence by combining Q&A support with customer service chat. Furthermore, PowerReviews serves as an essential tool for online retail companies by facilitating the collection of client feedback and researching competition, ultimately boosting client confidence.

PowerReviews offers benefits beyond individual websites as well. It allows businesses to syndicate reviews to other online partners, expanding their reach even further. Through onsite ratings and reviews, PowerReviews assists in mitigating sizing and returns issues that can plague e-commerce, helping to address customer concerns before purchase. The software is also utilized by various teams, such as eCommerce, Merchandising, and Technical Design, for moderating reviews, answering questions, and gathering seller ratings. Whether used as an onsite product review platform or a Q&A provider, PowerReviews positively impacts sales conversions on websites and retail partners, particularly during new product launches.

Users rely on PowerReviews for collecting and sharing customer reviews, but it also plays a crucial role in analyzing reviews of competitors. By understanding market trends and customer preferences, businesses can make improvements to their products and services, ultimately building trust with customers. PowerReviews is a valuable tool for businesses operating globally, as it supports multiple languages and web platforms. This allows companies to collect reviews from purchasers of products both online and in-store, while also syndicating those reviews to retailers.

One of the significant advantages of PowerReviews is its ability to address customer concerns before purchase. The onsite ratings and reviews provided by PowerReviews help mitigate issues related to sizing and returns, helping potential customers make more informed decisions. By providing transparent and honest reviews from previous buyers, PowerReviews empowers consumers to confidently choose the right products for their needs.

PowerReviews has become an essential tool for various teams within organizations. eCommerce teams rely on it for moderating reviews and gathering seller ratings, while Merchandising teams use it to gain valuable insights into product performance. Technical Design teams also benefit from PowerReviews by using the software to assess customer feedback and make product improvements.

In conclusion, PowerReviews offers a range of use cases that cater to the needs of businesses across industries. From collecting and displaying customer reviews to answering inquiries through the questions and answers feature, PowerReviews enables businesses to build trust with customers, inform buying decisions, and drive sales conversions both on their websites and retail partners. With its global reach, syndication capabilities, and support for multiple languages, PowerReviews is a versatile tool that enhances the user experience for both businesses and consumers.

Excellent Communication and Service: Many users have praised the platform for providing excellent communication and service. They have appreciated the prompt and helpful responses from the support team, which has contributed to a positive user experience. 
User-Friendly and Implementation-Friendly Nature: Reviewers have consistently mentioned that the platform is user-friendly and easy to implement. They appreciate the intuitive design and navigation of the platform, as well as its compatibility with existing ecommerce systems like Shopify. This ease of use has made it convenient for users to adopt the platform without any significant hurdles.
Syndication Support for Reviews: Several reviewers have highlighted the benefit of syndication support provided by the platform. They found it simple to syndicate their reviews, which in turn boosted product conversions. This feature allows users to display their reviews on websites and social media channels easily, extending their reach to potential customers.

PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.

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Basic

Core

OpenTable

PowerReviews

Customer ratings and reviews influence purchase decisions. Consumer Ratings & Reviews Software typically helps consumer brands and retail businesses:

- Monitor and respond to ratings and reviews across the Web for the purpose of reputation management
- Collect ratings and reviews from customers to create valuable user-generated content
- Syndicate that content or moderate and display it on their website to improve conversion

Consumer Ratings & Reviews

Likelihood to Recommend

Support Rating

PowerReviews delivers a leading Consumer Engagement Engine that helps companies engage with consumers everywhere at the moment of purchase to drive sales, improve the customer experience, and create actionable insights. A true Software-as-a-Service that is easy to implement and customize, PowerReviews delivers proven customer reviews and Q&amp;A capabilities, content origination and promotion, analytics, and services that help more than 1,000 active brands and retailers engage consumers.

Google Analytics

Shopify

Adobe Illustrator CC

Asst. Software Specialist

PowerReviews 2022-07-19 15:54:28

Adobe PhotoShop

Shopify Plus

Marketing Manager

PowerReviews 2021-02-04 09:38:38

1Password

Google Business Profile

PowerReviews 2022-07-22 15:24:23

Adobe Campaign

Adobe Marketing Cloud

PowerReviews 2022-07-18 20:51:16

Adobe Commerce

PowerReviews 2022-07-18 09:06:48

PowerReviews 2022-07-18 10:22:53

Senior Marketing Analyst

PowerReviews 2018-11-19 16:22:25

Asana

OneDrive

Slack

Bazaarvoice Local (unpublished)

Digital Project Manager

PowerReviews 2018-06-29 09:01:54

OneNote

Microsoft Teams

PowerReviews 2021-02-04 09:42:32

Manager - Web Design & Content

PowerReviews 2017-10-23 11:00:55

Mapp Digital

Wrike

Salient Dashboard Miner

Olapic

TurnTo part of pixlee turnto

Syncfusion® Essential Studio®

Dash Association Management

Ecommerce Merchandising Manager

PowerReviews 2017-10-23 10:50:11

Curalate

PowerReviews 2019-10-11 08:00:31

PayPal Payments Pro

Wunderkind

PowerReviews 2019-10-11 13:30:58

PowerReviews 2018-07-17 11:21:48

Zendesk Suite

Hootsuite

SAP Commerce Cloud

Bronto Marketing Platform (discontinued)

Bazaarvoice Curations (unpublished)

Zendesk Chat

Acquia DAM (Widen)

PowerReviews 2018-09-21 13:11:31

PowerReviews 2018-06-28 16:00:21

Tealium Customer Data Hub

Coveo Qubit

Narvar

PowerReviews 2017-10-27 14:08:28

Listrak

Certona, now part of Kibo Personalization

PowerReviews 2017-10-25 12:06:31

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

PowerReviews

Overview

What is PowerReviews?