Help Desk

Web and Video Conferencing

Customer Support

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Enhanced 911 (E911)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Lakehouse

Data Mapping

Data Masking

Desktop Outsourcing

Endpoint Encryption

Fraud Detection

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

Password Management System

SOA Governance

Secret Managers

Tape Storage

Testing Services

Unified Endpoint Management (UEM)

Vector Databases

Virtual Private Cloud (VPC)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Customer Success

Digital Signage

Email Management

Email Marketing

Graphics

Marketing Automation

Social Login

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales Gamification

Sales

Video Surveillance

Security

Emergency Notification

Homeowner's Association (HOA) Management

Public Sector Software

Vertical-Specific

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### Workflow Automation
User feedback on PMG Digital Business Platform's workflow automation capabilities is diverse, with many praising its ease of use, flexibility, and ability to automate complex processes efficiently. Reviewers appreciate the platform's robust workflow engine, which simplifies troubleshooting and offers a wide range of automation possibilities. However, some users express a desire for more granularity in permissions and the ability to run custom code in languages other than C#. Despite these minor concerns, the consensus leans towards PMG Digital Business Platform being a reliable and effective tool for automating workflows and streamlining processes.

### Process Automation
Users consistently praise PMG Digital Business Platform's process automation capabilities. They highlight the platform's ability to automate complex processes efficiently, streamline key business processes, and enhance overall productivity. The reusability of workflows and the ease of integrating with other systems are also commended. Users appreciate the platform's versatility in automating various tasks, from IT service requests to credit approvals and purchase processes. Additionally, the platform's user-friendly interface and the support team's expertise in maximizing its automation potential are highly valued.

### Approval Processes
Users consistently praise PMG Digital Business Platform for its robust approval workflow automation capabilities. The platform's approval processes have been lauded for their efficiency and ease of use, allowing for streamlined handling of various requests and tasks. Users appreciate the reusability of workflows and the reduction in manual effort required for tracking approvals. Additionally, the platform's ability to handle complex processes has been highlighted as a key strength, enabling users to manage approvals effectively across different business functions.

### Service Request Management
Users consistently praise the PMG Digital Business Platform for its robust service request management capabilities. The platform's ability to streamline and automate various types of requests, from simple PC requests to complex business applications, has resulted in significant cost savings and increased operational efficiency for organizations. Users appreciate the user-friendly interface that centralizes and simplifies the process of requesting and tracking services, ultimately enhancing productivity and customer satisfaction. The platform's service request catalog has modernized traditional request systems, providing a more efficient and streamlined experience for both customers and fulfillment teams.

### Task and Delivery Management
Users have consistently praised PMG Digital Business Platform for its robust task and delivery management capabilities. They have highlighted the platform's effectiveness in streamlining workflows, assigning tasks efficiently, and managing complex delivery processes. While some users have mentioned the need for improvement in communication with end-users and task assignments, overall, the platform has proven to be a valuable asset in enhancing productivity and reducing time to delivery for various teams. Additionally, users have found the platform intuitive and easy to use, enabling them to formalize and automate IT delivery processes without extensive coding knowledge. The ability to create new forms and workflows quickly, along with the platform's orchestration engine for automation, has significantly optimized task management and delivery processes, resulting in cost savings and operational efficiencies.

### Business Process Optimization
Users have highlighted the business process optimization capabilities of PMG Digital Business Platform, with some praising its ease of use and re-usable functionality for optimizing workflows. However, there are concerns about the lack of comprehensive training materials and documentation for new functionalities, which could hinder users in fully leveraging the platform's optimization features. Despite mixed opinions, the platform's configurability and low-code nature offer potential for enhancing business processes with varying levels of complexity.

### Low-Code Development
Users appreciate the low-code configuration of PMG Digital Business Platform, enabling easy implementation of automation without extensive developer skills. However, some reviewers note limitations in UI development and the need for improvements in custom code flexibility beyond C#. Despite these minor drawbacks, the platform's low-code approach is generally well-received for its scalability and ease of use, allowing for rapid delivery of new requirements and changes.

### Application Development
Users generally praise PMG Digital Business Platform's application development capabilities, highlighting its ease of use, rapid delivery of new requirements, and the low-code aspect of the product. However, some users express concerns about the lack of documentation for advanced features and the learning curve associated with the platform. Despite these challenges, reviewers appreciate the platform's support staff and continuous development of new features based on customer needs. Additionally, users find the application designer to be a valuable feature, enabling them to create new forms and workflows efficiently.

### User Experience Design
Users consistently highlight the intuitive nature and ease of use of PMG Digital Business Platform's user experience design features. While some express minor concerns about UI development and the learning curve for certain functionalities, the overall sentiment leans towards a positive experience with the platform's design capabilities. The App Designer feature stands out as a favorite among users, emphasizing the platform's commitment to providing a low-code environment for creating forms and workflows efficiently. Despite some areas for improvement, such as enhancing the user-friendliness of form designers, the general consensus is that PMG Digital Business Platform offers a solid foundation for designing user-friendly interfaces and streamlining development processes.

### Implementation Strategies
Users have expressed varied opinions on PMG Digital Business Platform's implementation strategies, highlighting both strengths and areas for improvement. While some users appreciate the user-friendly nature of the platform and the support provided during implementation, others have noted limitations in certain functionalities that hinder the flexibility developers seek. Additionally, there have been mentions of initial challenges with multilingual support, which seem to have been addressed over time. The platform's ability to centralize automation across various levels, from UI to implementation, has been a significant benefit for users tackling complex business processes.

### Training and Support
Users have expressed mixed opinions regarding the availability of training materials and references for utilizing the various features and functionalities of PMG Digital Business Platform. While some users appreciate the low code configuration that minimizes the need for extensive training and mentoring, others feel that more public training sessions would benefit a larger group of users. The vendor's responsiveness and willingness to address user needs have been highlighted as positive aspects, with recommendations to leverage the professional services team for efficient setup and training processes.

### Technology and Information Systems
Users appreciate the PMG Digital Business Platform for its ability to streamline complex tasks and integrate with various systems efficiently. The platform's capability to centralize IT and IM requests while automating processes has been well-received. However, some users express a desire for more direct connectivity with SAP systems, suggesting room for improvement in enhancing interoperability.

The PMG platform has been highly valued by users for its ability to streamline business processes, resulting in cost reduction and increased efficiency. By transforming legacy paper-based processes into digital workflows, PMG has successfully accommodated remote work and online operations. Users have reported that integration with other systems, RPA, and in-house build systems has automated manual tasks and streamlined key business processes. The impressive reusability of workflows and the platform's ability to compute complex processes have been particularly appreciated by users. As a result, incidents and service requests have declined, improving overall productivity. PMG has also been utilized in various projects to resolve automatic enrollment problems and eliminate the need for paper flow in manual processes. The software's user interface has been well-received, especially when compared to previous platforms. It has enabled approval workflow automation, back-end processes, and integration with non-web-based platforms. Additionally, PMG serves as a service catalog for employees to request goods and services, further facilitating the approval process. Custom workflows have been built around complex processes such as risk reviews and onboarding. Overall, PMG is particularly valuable for automating repeatable processes like onboarding and offboarding, handling incoming service requests, system access requests, role assignments, and simpler approval workflows. The platform enables fast creation of basic services in the service catalog as well as easy integration with APIs for more complex workflows. Users have also reported success in using PMG to distribute, claim, and process goodwill gift vouchers efficiently. Transitioning from paper-based operations to email approvals caused communication issues that were resolved by utilizing PMG. The software ensures audited data entry processes while improving cross-team communication within companies. With its new dashboard and ad hoc form creation feature, PMG has improved organization and personalized experiences for users. It has allowed for the creation of complex workflow applications and standardized integrations between systems. Additionally, PMG has successfully facilitated automation of financial processes, centralized infrastructure, and IT and business processes. The platform enables individuals to focus on other aspects of their job by automating business process workflows and infrastructure management. PMG serves as a central catalog, saving time for users in large companies with multiple services. It has enabled a culture shift towards self-service and automation, resulting in FTE savings. Users have found PMG helpful in creating contact with the business and accepting procedures. The software is used to centralize IT and IM requests, automate processes, formalize IT delivery processes, and simplify the training of additional developers without coding knowledge. Utilizing PMG has greatly reduced manual processing of requests, improved the customer experience, and achieved significant cost savings and manpower reduction through automation across multiple platforms. Users have successfully automated vendor request processes, backend IT processes, compliance reports, and created dashboards for various business purposes with PMG. The platform also serves as a centralized ordering system, allowing end users to request services from different business units. With its development capabilities and involvement in automation, PMG has helped users understand system performance and challenges involved. From automating software for employees to simplifying processes and reducing errors, PMG has been highly effective in streamlining and automating various business processes. It enables quick task automation, formalizes IT delivery processes, centralizes IT and IM requests, and provides a storefront for request management and fulfillment. Additionally, users appreciate the clear visual workflows offered by PMG, making it easy to spin up automation processes quickly compared to other tools. Overall, PMG has become an essential tool in improving productivity, reducing turnaround times, saving costs, and enhancing user satisfaction through its wide range of use cases in different industries.

User-Friendly and Intuitive Platform: Many users have found the PMG platform to be user-friendly and intuitive, allowing for a fast ramp-up of service offerings with varying degrees of workflow complexity. They appreciate the flexibility and ease of use provided by the platform, which allows for fully customizable and scalable solutions.

Highly Praised Workflow Capabilities: The workflow capabilities of the PMG platform have been highly praised by users. They have found the workflow engine to work exceptionally well, making it easy to create, troubleshoot, and manage workflows. This feature has greatly streamlined their business processes.

Seamless Integration with External Technologies: Users have highlighted the integration capabilities of the PMG platform. They mention that it seamlessly integrates with external technologies like AD, REST API, Service Now, SQL, and more. This seamless integration has allowed them to leverage existing systems and tools without any hassle.

Users have recommended using the PMG Platform for automating workflows, as it offers extraordinary features such as Workflow, Forms, Dashboards, and Application Portal. They have found it easy to configure applications quickly and efficiently.

Another recommendation is to partner with service owners and functions outside of IT to understand their needs and effectively communicate about the tool. This collaborative approach ensures that the PMG Platform meets the requirements of various stakeholders.

Users also advise leveraging PMG's professional services team to get started swiftly and smoothly. They believe that utilizing their expertise helps in maximizing the benefits of the PMG Platform.

Additionally, users acknowledge that having skilled developers or utilizing PMG's professional services is crucial for unleashing the full power of this tool. They highly appreciate the responsiveness and attentiveness of PMG staff in addressing customer needs.

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

Low-code Factory Edition

Standard Edition

Enterprise Edition

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

Appian Community Edition

Application - Standard

Platform

Unlimited

Application - Infrequent

Application - Input-Only

PMG Digital Business Platform

Business process management (BPM) is a systematic approach to managing and optimizing a company's business processes, with the goal of improving corporate performance. BPM usually involves designing, modeling, implementing and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. BPM is often a juncture between IT and business departments at a company.

BPM software supports the activity of BPM with capabilities such as case management, application development, workflow design and modeling, business rules engine, and reporting and alerting.

Business Process Management (BPM)

PMG Trial Site Overview

PMG empowers its customers to
automate processes and share data across other systems and applications. The
PMG low-code software platform orchestrates people, systems and data to streamline
operations and enhance user experience. Any business process can be improved or
operating challenge solved with PMG’s integrated automation. For over 15 years,
PMG’s customers have achieved 70%-80% time reductions across a wide variety of
IT and business processes,















PMG is a privately-held company
based in Atlanta, Georgia and has been in business since 1997. The PMG software
platform was introduced in 2004 and first established a niche in the Service
Catalog space, where Gartner ranked it highest among vendors in their 2012 and
2014 critical capabilities reports. As the market evolved, PMG’s customer implementation use cases
expanded and the product developed to deliver robust business process
automation and integration capabilities through a configurable low-code platform.
Currently, PMG serves three million users across 97 countries and does business
with over 50 companies in the Global 2000.

PMG.net

PMG Product Overview

The PMG Digital Business Platform is a suite of complementary software components that provides intelligent process automation capabilities to businesses. PMG sits in the sweet spot where enterprise BPM suites and low-code application development platforms overlap, combining robust capabilities with speed and flexibility. By offering the power of integration with orchestration, PMG is unique and proven to deliver positive business outcomes.

The PMG platform connects the critical pieces of any business process – people, systems and data. From streamlining and automating traditional IT and HR processes to providing a platform for rapidly building new business applications, PMG allows both IT resources and business users alike to deploy solutions that meet their specific needs. And with PMG’s low- and no-code configuration capabilities, users are empowered to update these solutions quickly and easily, as requirements change over time.

PMG’s low-code platform also offers easy-to-configure integrations, both to and from external systems. Whether communicating with IoT devices, leveraging AI/ML capabilities, or integrating with RPA systems, PMG covers the full automation spectrum and delivers smooth, end-to-end experiences to users, driving efficiency, adoption, and ultimately, value.

Process Engine

Process designer

Web-based tool for creating and customizing web process models

Process simulation

Evaluating model performance with real data, and optimizing

Business rules engine

Business rules engine allows non developers to change business logic in a model

SOA support

Support for reusable services to be built into process design

Process player

Step-by-step analysis of model to validate business rules

Support for modeling languages

Support for modeling languages like BPML, BPEL, and BMMN.

Form builder

Model execution

Ability to execute model and build code without programming skills

Collaboration tools allowing BPM experts to collaborate on model design

Social collaboration tools

Social tools for discussion threads, wikis, enabling decision making

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Standard reports

The software offers pre-built reports with metrics standard to the category.

Custom reports

Content Management Capabilties

Content management

Content management tool for storing and managing versioning of electronic documents, images, etc.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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