Name: Mint Service Desk
Author: OPGK Software / OPGK Rzeszow S.A.

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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### Ticket Management
Users consistently highlight Mint Service Desk's ticket management as a standout feature, praising its convenience, ease of use, and effectiveness in streamlining processes. The platform's flexibility and user-friendly interface have garnered positive feedback, with users noting its ability to efficiently track records, assign cases, and provide quick access to historical tickets. Mint Service Desk's ticket management system has been commended for its speed, reliability, and overall contribution to enhancing support and service management processes.

### Customer Support
Users consistently highlight Mint Service Desk's customer support as a standout feature, emphasizing its effectiveness in managing service requests and enhancing overall customer satisfaction. The platform's Customer Portal and dynamic field management capabilities are particularly lauded for streamlining ticket resolution processes and providing quick access to historical data. Additionally, Mint Service Desk's complaint management functionality and ability to assign cases to specific agents are commended for ensuring prompt and personalized support for customers with varying needs. The system's integration of SLA and ITSM features further contributes to a positive user experience, enabling efficient communication and resolution of customer inquiries.

### Communication Tools
Reviewers consistently highlight Mint Service Desk's communication tools as a standout feature, citing its ease of use and chat-oriented communication approach. Users appreciate the flexibility of the system, particularly in combining asset management with service desk functionalities. The chat feature is lauded for its effectiveness in various scenarios, from HR recruitments to customer support interactions. Additionally, the system's ability to facilitate quick responses to user requests and improve internal communication processes is widely acknowledged.

### Client and Agent Interaction
Users appreciate Mint Service Desk's client and agent interaction capabilities, highlighting the ease of installation, customization options, and the unique agent chat functionality. The design of the platform is commended for considering both user and service desk agent experiences, offering flexibility that is often lacking in the current ITSM landscape. While some users find the text editor used in the chat between agents and clients to be a drawback, overall, Mint Service Desk's client and agent interaction features are viewed positively by reviewers.

MintSD has proven to be a valuable tool for the development team, allowing them to manage tickets quickly and efficiently. Users have noticed significant improvements in their daily operations after implementing a complete service catalog using MintSD. This software serves as the primary platform for tracking records of deliveries to customers and managing complaints, enabling easy assignment of cases to different agents. The efficiency of MintSD has greatly benefited organizations, and users have expressed their satisfaction with the support and training provided by MintSD. Furthermore, its affordability and scalability make it suitable for small businesses as they grow and evolve. One standout feature of MintSD is its chat functionality, which enables seamless communication with customers across various channels. Users have been pleasantly surprised by the exceptional ergonomics and ease of use of MintSD, allowing them to speed up ticket management compared to previous apps. In addition to this, MintSD is also utilized for HR processes such as asset management for candidate information storage and ticket management for communication and sending proposals. Many users find the pricing of MintSD attractive and have experienced professional and fantastic service from the MintSD team.

Overall, MintSD has proven to be a versatile solution that addresses various needs within organizations. From streamlining ticket management to enhancing customer communication and supporting HR processes, users have found great value in this software.

Cons:

1. Inadequate admin panel description: Some users have found that the admin panel could be better described, particularly for those who are new to service desks.
2. UX improvements needed: Several users have mentioned that there are some UX improvements required, including a change in the calendar control and graphic designs of the interface.
3. Steep learning curve: One user stated that there was a steep learning curve at the beginning, while others mentioned that initially it was difficult to understand the whole concept of the system. However, once they delved into the details, they found it powerful in terms of configuration and adoption to their organization.

User-Friendly Interface: Many reviewers have found MintSD to have a user-friendly interface that makes ticket management tasks quick and easy. This indicates that the platform is designed to be intuitive and efficient in handling ticket management, enhancing user productivity.

Flexibility and Ease of Installation: Several users appreciate MintSD for its flexibility and ease of installation, suggesting that the platform can adapt to different organizational needs without much hassle. This feature allows organizations to easily implement MintSD according to their specific requirements, saving time and effort.

Responsive Customer Support: The MintSD support team has received praise from multiple users for their quick and reliable response. Customers value the helpfulness and responsiveness of the customer support provided by MintSD, as it ensures prompt resolution of any issues or changes they may encounter during their use of the platform.

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Starting Price

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Mint Service Desk

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

OPGK Software / OPGK Rzeszow S.A.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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IT Service Management (ITSM) Tools

Mint Service Desk

Overview

What is Mint Service Desk?