Name: GoMembers
Rating: 8 (2 reviews)
Author: IgniteTech

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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MemberClicks

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WildApricot by Personify

123 Signup Association Manager

123Signup

YourMembership

Wild Apricot is an association management platform that emphasizes automation of member lifecycle management (i.e. attract, engage, renew), and also assists with receiving online payments and payment processing, and website content and engagement.

Wild Apricot was acquired by Personify Corp in 2017.

Personal

Group

Community

Professional

GoMembers

Association Management software is primarily designed to automate some of the standard management tasks of membership organizations, where members pay monthly or annual dues. These systems include not just membership management and event management, but also campaign management for targeted marketing campaigns, subscription and publications management, and award management.

Association Management

Likelihood to Recommend

Likelihood to Renew

Usability

Implementation Rating

IgniteTech

Aptean CRM

Aptean Business Intelligence

Digital Communications Manager

Aptean 2013-11-26 09:54:51

Aptean 2013-12-04 09:10:22

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Submit a ticket

Create a custom

Management system

Custom report

Technical team

Double check

End user

New customer

User friendly

Service portal

Technical staff

Project manager

Service support

Meeting management

Customer service support

Accounts receivable

Service is excellent

Home

Aptean's customer service is excellent. The process of submitting a ticket is easy - and 90 percent of the time, resolution by their technical staff is swift, thorough and friendly.
Aptean has a wealth of knowledge at its disposal and should be extremely proud of its people. Their staff - everyone from our project manager, other management and customer service/support - has been knowledgeable, responsive, and friendly.
Aptean's corporate trainers are second to none. Smart, efficient and thorough. They provided a wealth of support and knowledge both prior to and following the implementation of our new CRM.

The new customer service portal seems to be missing a lot of the product documentation/training manuals. In order to access them, I had to submit a ticket and receive a file via FTP.
The process by which to get a quote or proposal has been sometimes challenging and lengthy. It's certainly been a point of frustration from time to time.
The GoMembers (Association Management System) product has changed the way we do business, but some of the functionality seems to be incomplete or missing. Basic functionality of certain processes within the system are cumbersome or just don't make much sense to our technical team, or the end user.

The GoMembers product has allowed us to be more efficient and effective in our front- and back-office processes. Fewer steps to making someone a member (12 steps to three), registering a member for a meeting and tracking subscription data. Increased overall employee efficiency while automating many things we formerly did manually. The integration with our website will only further reduce the manual work done within the system, freeing up staff to focus on other areas of importance within our organization.
The implementation of the system is helping us to achieve overall business objectives and digital communications initiatives. The CRM is more robust than our former AMS, and the information we're able to track and retrieve more important than ever, allowing us to target interests, communications preferences and member activity in ways we might have never previously thought possible.
The system is flexible, allowing us not only to anticipate new data points and change accordingly, but plan for the future.

Change management was a big part of the implementation and was well-handled

Change management. People don't like change - and with a 14-year-old system, that change is likely even more difficult to swallow.
Time. We have full-time jobs in addition to the implementation - and ended up needing to sequester ourselves for six months, away from 90 percent of our normal job duties, to get it done on time and as expected.
Knowledge. We aren't database architects or programmers, so a lot of trial and error was required. Regardless, every little bit we figured out was worthy of a high-five.

Most GoMembers modules are similar in the fact that if you learn one, the others seem to make sense and aren't difficult to master.
Though lengthy, setup was relatively easy.
Being able to edit end-of-day transactions prior to posting is great. Makes it easier to catch errors before too much effort is required to correct them either on our part or on the part of support.

The older modules (Order Entry, Accounting) seem outdated and not at all intuitive.
Certain functionality that would be expected is missing or minute.
Often the same term is used for different processes, making it confusing for the end user.

Membership management.
Meeting management and registration.
Accounts receivable.

The GoMembers system can be user friendly for some functions, but order entry is both in look and functionality from the 1980's. It's horrible to navigate, add orders and process returns. I would recommend improving that portion of the system.
Address administration. We have had several issues with addresses not being removed from records when we've tried to process them. We also have experienced an address displaying on a record when there is no connection between that record and the address owner.
Membership renewals. Since day 1 of going live with the system, membership renewals have not generated correctly. Most often some members are not "pulled" for renewal and should be. We had to create a custom report to double check what the system generates for renewals. Doing so defeats one of the purposes of upgrading our system. Our goal was to streamline these activities and having to compare lists defeats that purpose.

Upgrading to the GoMembers system has led us to initiate and complete a company wide overhaul. We have streamlined many administrative functions, reduced time spent manually tracking certain information. Although we are less than one year of being live with the system, countless hours of staff time has been saved due to system driven changes and improvements.

GoMembers

Overview

What is GoMembers?