Name: ConSol CM/Helpdesk
Price: 23.5 USD
Author: ConSol Consulting & Solutions Software GmbH

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Java Technologies

Service Mesh

Software Repositories

WebOps

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Interactive Voice Response (IVR)

Project Portfolio Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Center Infrastructure Management

Data Lakehouse

Data Privacy Management

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Password Management System

SOA Governance

Secret Managers

Software Defined Storage (SDS)

Software Distribution

Testing Services

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Email Marketing

Event Registration

Graphics

Marketing Automation

Social Login

Social Media Customer Service

Social Media Management

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Sales

Video Surveillance

Security

Auto Repair

Emergency Notification

Equipment Rental

HIPAA Compliance

Investment Portfolio Management

Vertical-Specific

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ConSol CM Cloud Starter

ConSol CM Cloud Pro

ConSol CM Professional Edition

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

ConSol CM/Helpdesk

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

<div>When 
implementing your IT digitalization strategies, we strive for the best: 
what counts for us is excellence, the highest quality and the goal of 
driving your business. For more than 35 years, ConSol has accompanied 
local and international companies through the entire software lifecycle 
with custom-fit IT solutions. High-end IT consulting, agile software 
development as well as operations &amp; support are the pillars of our 
portfolio, which we are constantly expanding using state-of-the-art 
technologies and new methods.</div> Experts for experts 
 You are the specialists in your field and you tell us how we can best 
support you. This is our approach and on this level we meet as equal 
partners. Together we enhance your IT environment &amp; business 
processes to answer the challenges of tomorrow. Let’s make your business
 future-ready &amp; future-safe! The best solution is the best solution 
for you.

ConSol Consulting & Solutions Software GmbH

CM/Helpdesk user manual (short version - German)

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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IT Service Management (ITSM) Tools

ConSol CM/Helpdesk

Overview

What is ConSol CM/Helpdesk?