Name: Back
Author: Back

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Java Technologies

Service Mesh

Software Repositories

WebOps

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Interactive Voice Response (IVR)

Project Portfolio Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Center Infrastructure Management

Data Lakehouse

Data Privacy Management

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Password Management System

SOA Governance

Secret Managers

Software Defined Storage (SDS)

Software Distribution

Testing Services

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Email Marketing

Event Registration

Graphics

Marketing Automation

Social Login

Social Media Customer Service

Social Media Management

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Sales

Video Surveillance

Security

Auto Repair

Emergency Notification

Equipment Rental

HIPAA Compliance

Investment Portfolio Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

SysAid

SysAid Technologies

ServiceNow IT Service Management

ServiceNow

Jira Service Management

Atlassian

TOPdesk

Freshservice

Freshworks Inc

BMC Helix ITSM

BMC Software Inc.

SolarWinds Service Desk (SSD)

SolarWinds

ManageEngine ServiceDesk Plus

ManageEngine, A Div of Zoho Corporation Pvt Ltd

Cherwell Service Management (discontinued)

Discontinued Products

Spoke

Slack

BambooHR®

Business

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Starting Price

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Back

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

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Manage requests in one intuitive platform

Track the number of requests and the time spend


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<p>Back is the <b>first employee service platform for internal service</b> <b>teams</b> to organize and automate all workplace requests and processes on <b>one intuitive platform.</b><br><br></p><p>It provides employees with a convenient way to get help and information, and always know who is taking care of their question. The platform integrates with various communication channels (including Slack and email), so employees can submit requests the way they are used to.</p><p>Back centralizes all requests in one easy-to-use platform and helps internal service teams respond to them using approvals, forms, reports and integrations. Back automatically answers recurring requests and tasks that do not require the experts’ involvement, saving the experts valuable time. </p><p></p><p>Back provides full transparency to managers by tracking the time their teams spend on resolving requests and helping you proactively identify trends to improve internal workflows.</p>
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Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Back

Overview

What is Back?