Name: 3GBusiness
Price: 1999 USD
Author: 3GVision

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Search

Enterprise

Accounting

CTRM

Financial Research

Financial Risk Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

API Design

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Data Pipeline

Database DevOps

DevOps

Disk Cloning

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

SaaS Backup

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Attribution

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Enablement

Sales Training

Sales

Data Loss Prevention

Security

Awards Management

Construction Accounting

Construction Takeoff and Estimating

Digital Forensics

Fleet Management

Hospital Management

Insurance Agency Management

Veterinary

Vertical-Specific

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3GBusiness is a business automation system developed by 3GVision Pty. Ltd. According to the vendor, this software aims to streamline operations, reduce costs, increase sales, and attract more customers for small to medium-sized businesses. It offers a range of applications that cater to various professions and industries, including sales teams, marketing teams, business owners, customer service teams, administrative staff, financial planners, accountants, call centers, in-house sales teams, and service companies.

## Key Features

**3GB Process Automation**: According to the vendor, this cloud-based business automation system provides over 30 Office 365-like apps that store data in a single database. It can be automated using the built-in Automation Engine, allowing the creation of assisted, unassisted, autonomous, and cognitive processes. The vendor claims it is a cost-effective alternative to traditional Robotic Process Automation (RPA).

**Increase Sales by 50%**: The vendor states that 3GBusiness enables the automation of repetitive tasks to free up time for sales activities. It offers features like Auto Quotes and Auto Follow-ups to streamline sales processes and maximize repeat business through up-sell, cross-sell, and repeat purchase campaigns.

**Get More Customers**: According to the vendor, businesses can use the AutoPilot Marketing feature to automate lead nurturing and attract more customers. Implementing Refer A Friend link offers in customer correspondence can encourage referrals, while targeted marketing campaigns can help expand the customer base.

**Reduce Costs by 50%**: The vendor claims that 3GBusiness simplifies and automates administrative work, reducing costs. It also automates lead management and follow-ups to optimize efficiency. Set and forget AutoPilot marketing campaigns are said to minimize expenses.

**Customer File with Everything!**: According to the vendor, 3GBusiness offers automatic filing of all customer data, customizable fields, tasks, actions, workflow, and customer notes. It provides comprehensive job/services, sales, document, messaging, and account systems, giving users a complete view of products, services, quotes, invoices, and account balances.

**Manage Your Business and Staff More Efficiently**: The vendor claims that 3GBusiness enables the automation of reminders, task allocation, and workload distribution to effectively manage the business and staff. It also streamlines sales tasks, actions, and workloads to ensure optimal productivity, while evenly distributing work among staff members.

**A Calendar that Does it All**: According to the vendor, 3GBusiness offers a multi-resource MS Outlook-like calendar system with features such as auto-appointment confirmations, recurring appointments, SMS confirmations, and reminders. It also syncs calendar data to and from mobile devices of field staff for seamless scheduling.

**One Messaging System for All**: The vendor states that 3GBusiness centralizes all messaging, including email, fax, SMS, VMS, and web forms, to and from customers and staff. It allows users to email scanned documents and attachments directly to customer files and provides a single location to view and search all company, department, and personal messages.

**Templates for Everything**: According to the vendor, 3GBusiness allows users to create templates for emails, SMS, letters, documents, quotes, and invoices. It automates the creation, saving, sending, and printing of documents and offers dynamic document creation with customer-specific data.

**Automation Engine**: The vendor claims that 3GBusiness leverages the Automation Engine, which provides four levels of automation: staff, system, process, and marketing. It allows users to automate various tasks and processes seamlessly and integrates with all 3GB applications for efficient automation.

Basic

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

3GBusiness

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

3GVision

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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3GBusiness

Overview

What is 3GBusiness?