Best Unified Communications Monitoring Software 2025

What is Unified Communications Monitoring Software?

Unified communications monitoring software collects data from unified communications networks, providing insights into the quality of the user’s experience and the performance of the network. UCM software can collect data from these systems in a number of different ways: through APIs, File Transfer Protocols, or through Management Information Bases, among other methods. The insights and analytics gained from UCM software enable users to identify and troubleshoot any existing network problems to avoid any downtime and ensure good quality audio and video communication.

Unified communication monitoring tools can exist as stand-alone products where they are truly dedicated to monitoring communication systems or can be one tool in a larger IT Infrastructure Monitoring solution. Additionally, some Unified Communication as a Service (UCaaS) solutions include monitoring as an optional add-on to their communication platform.

Unified Communications Monitoring Software Features

Unified communications monitoring software includes the following features:

• Integration with Salesforce, Outlook, and other critical applications
• Instant messaging & presence (IM&P)
• Video calling
• Mobile apps
• Audio & web conferencing
• Desktop sharing
• Desk phones & soft phones
• Email

Unified Communications Monitoring Software Comparison

Some unified communications systems include a monitoring module that can be added to the system. Going with a built-in solution is the best option especially for companies with a limited IT capacity as they can generally be integrated into the current systems with minimal effort.

Prospective users of UCM software should take into consideration whether or not their systems are built up with multiple vendors or a single vendor. Some UCM solutions are better suited to handle a multi-vendor environment, while others may be better suited for specific communication vendors.

Another factor to consider when choosing unified communications monitoring software is how comprehensive the system needs to be. UCM software varies widely in terms of ease of use. Comprehensive systems have a lot of functionality but tend to be harder to use.

Pricing Information

Prospective buyers can expect to pay a monthly subscription fee based on the number of accounts on their communication networks. Explicit pricing is generally unavailable for unified communications management software. The price can range from $.75 to $1.25 per account per month, but this estimate is based on a very high volume of accounts. For smaller organizations, the monthly fee is likely higher.