Best Customer Training Software 2025

What is Customer Training Software?

Customer training software is a branch of eLearning that trains people external to your enterprise. These courses are designed to help customers use your product, and for partners and resellers to better understand a product’s value proposition. They improve customer experience and enhance customer satisfaction with a product or service.

Products that are complex, modify existing processes, have a diverse user base, are updated frequently, or require extensive support will benefit from customer training software. This training is popularly deployed for software products, consumer electronics, and the auto industry.

Customer training software generally integrates with CRMs and marketing automation software products. The integration with a CRM makes it easier for users to measure how their customer training program influences retention and customer satisfaction, while marketing automation integrations make it easy to promote content outside of a user’s organization.

Corporate Learning Management Systems vs. Customer Training Software

Customer training software is often considered an evolution of traditional corporate learning management systems. These systems focused on training a business’s internal employees, such as sales and marketing teams. In contrast, customer training software primarily serves external audiences consisting of customers and partners. There are a number of products that claim to support both internal and external training. However, most products specialize in one use case or the other, and some users may find the external training features of an LMS insufficient to meet their needs.

eCommerce functionality is present in some corporate learning management systems, but is more robust in dedicated customer training products. Customer training software typically integrates with payment processors. This allows companies to monetize the training they’ve created as an additional revenue stream.

Reporting is another area where these two similar categories differ. Both types software allow admins to track learner progress. Customer training software have additional features aimed at reporting on customer adoption and retention, as well as measuring the business impact of a company’s customer or partner training program.

Customer Training Software Features

• Flexible authoring tools
• Multi-media content support
• Multiple user course pathways
• Course management
• Course segmentation by products, markets, or audiences
• On-demand, self-service, online, global availability
• Access controls, permissions, and security
• Branded portal
• Training progress tracking
• Quizzes, assessments, and certifications
• Customer course feedback mechanisms
• Paid service options
• Supplemental live training options
• Multi-language support
• Gamification
• Communication tools
• Analytics dashboard
• CRM, CMS, Customer Success, eCommerce, and Analytics systems integrations
• Monetization of course content
• Cloud, mobile usability

Customer Training Software Comparison

Consider the following when purchasing customer training software:

• Audience: Would you benefit from a training solution that is specially tailored for external customers or training software that can support both internal and external training?
• User Experience: Does the platform support the type of customization, access, and support that fits your customer profiles?
• Integrations: Do you require integration capabilities for CRM, CMS, or other existing systems?
• Scalability: Does the software scale to expanding course requirements and the number of users?

Start a customer training software comparison here

Pricing Information

Plan pricing is based upon the number of users, with plans starting around $60 a month. They range from $500 to $1000 a month for up to 1000 users and around $2500 a month for 5000 users. For larger enterprise-scale training, vendor quotes are required.